Category Archives: General

Casey

Introducing Mr. Casey Perry

Last time we introduced you to G&C Plumbing and Heating’s new team member, and next Star Lord, Chris Goguen. This time we have another awesome team member to tell you about – Casey Perry! But, listen, we need to admit ahead of time we totally let Casey down in finding that one awesome superhero/actor/singer/social light to make “punny” famous references to, like we did for Chris. Nothing worked and let me tell you we tried. Here is the list so you know we put some serious effort in: Perry Mason, Steve Perry, Katy Perry, Perry Como, Tyler Perry, and Bryan Ferry.

Sorry Casey.

What were we going to do, tell you Casey Perry is a master plumber and gas fitter master process pipe fitter just like Perry Mason was a master public defender and only lost one case on black and white reruns?

Or that Casey Perry was drawn to working at G&C Plumbing and Heating because of their core values and pride in customer service just like Katy Perry was drawn to becoming a judge on American Idol as a way to revive her popularity?

We spent days trying.

This was one of our best: The name of Tyler Perry’s next hit movie could be “Casey Perry” makes repairs on frozen plumbing pipes under a mobile home in negative temperatures and doesn’t loose his mine. See, we used Casey Perry there instead of the Tyler Perry because plumbing repairs under mobile homes in the freezing cold are one of the craziest jobs Casey Perry has ever done and Tyler Perry make movies with sarcastic and often long titles.

Forget it.

(Casey Perry does bring professional and friendly service to G&C just like Steve Perry brought real talent to Journey – that’s just the honest to goodness truth).

So, we are going skip the hoopla and straight-up introduce you to this great guy who’s working with Greg, Brandon, Christine, and Chris at G&C. Here are some interesting facts:

“I have 20 years of plumbing and heating experience and a willingness to learn from and teach my co-workers,” said Perry (not Steve, Katy, or Tyler).

  • Casey tells us that if he were stranded on a deserted island and could bring one item with him, it would be his torch – and that is pretty darn smart (although Christine would bring a boat).
  • When friends or family try to trick Casey into coming over to fix their plumbing he tells them to “get the food cooking!”
  • Finally, and this is a good one, Casey’s favorite plumbing joke is “your brown is our green.”

Welcome Casey!

The guys are super happy to have you onboard and we know customers will enjoy your professionalism!

 

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Move Over Chris Pratt

Sure, Chris Pratt (AKA Star Lord) was pretty cool in the recent Marvel’s Avengers: Infinity War (spoiler alert – he was the closest to getting the infinity gauntlet away from Thanos). But, what use is this Chris going to be when your upstairs plumbing leaks through the kitchen floor, or your water heater explodes? None. That clever little racoon character may be of some help, but we’re told he’s “fictional.” Which is why the guys at G&C Plumbing and Heating are saying, move over Chris Pratt…

Enter, Chris Goguen!

Chris is a bit like the other Chris in that he’s the guy you look to when you need a job done. That’s why Greg and Brandon from G&C brought him onto the team. “He fits really well because you can tell he just won’t accept anything less than perfection,” said Grand Master Plumber, Greg.

Chris Goguen had a passion to become a plumber when he was back in high school. “Now it has become a reality with G&C,” said Goguen. He was drawn to working with Greg and Brandon because of the team’s professionalism toward their employees, customers, and training methods. He also likes that the father and son duo manage to maintain a positive sense of humor. “That really drew my attention.”

So, we asked Chris Goguen to make a plumbing comparison to an action movie stunt – something similar to what Chris Pratt might have to endure on the movie set of the Avengers. The new G&C team member was a good sport: “Going up into a hot attic with the messy loose insulation to move a vent pipe to a different location.”

Well played Chris Goguen.

Facts About Your New G&C Star Lord

  1. If stranded on an island, he couldn’t live without his Sawzall.
  2. He is actually full of joy when friends or family ask him to come over to fix their plumbing.
  3. His go-to plumbing joke: “We are number one in a number two business.”
  4. He brings even more muscle and smiles to the G&C team. “I am ready to learn and do all of the heavy lifting,” said Goguen.

Welcome to the team!

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Plumbers Without Cracks

To follow-up on G&C Plumbing and Heating’s THIRD Angie’s Super Service Award, we figured we’d fill you in on how this A + customer service providing and major award-winning team does business!

Father and Son

It’s incredibly refreshing to know that when Greg and Brandon Sheck come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son team – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.

“My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats down for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.

“One thing we hear often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg who is super happy is wife Christine is great with customers on the phone.

Over the years, the father and son team has added crew members to their A+ business. Even though the “new” guys may not be related, Greg and Brandon treat them like family and expect them to treat customers in the same fashion G&C has always run the family business.

  • They believe in treating people how they would like to be treated.
  • They get a lot of work from word of mouth and strive to keep those words positive.
  • They are polite and personable with customers and even their pets.
  • They feel it’s a lot easier to be nice to people than to be mean to them.

Greg’s Story

Greg worked for the same plumbing company for 14 years and was fairly happy until his boss changed his business model in an attempt to make a quick buck and “things went downhill real fast,” said Greg.

In 2005, G&C Plumbing and Heating was born.

As a Master Plumber of his own company, Greg worked for well-known builders and general contractors in the Franklin, MA area until the housing crash of 2009, when “five general contractors filed for bankruptcy all at the same time -that was tough,” said Greg.

Always an optimist, Greg used the crash as an opportunity to change the G&C business model and started working exclusively for homeowners doing residential service and repair work. “Turns out it was the right move, business has never better.”

Brandon’s Story

Brandon participated in wrestling year-round and it taught him a little something about having a strong work ethic. He took his energy to Westfield State where he was regularly on the Dean’s List and eventually graduated with a 3.3 GPA in Business and Marketing.

“During summers and school vacations, I would do plumbing with my dad to earn spending money for the next semester,” said Brandon. But, after a few years of working with his dad, he started to realize he was incredibly talented at the plumbing practice. He enjoyed figuring out the best way to solve plumbing problems and became serious about learning the trade and family business.

Although their personal and professional approach to business has blessed the guys at G&C with a dedicated client base, Brandon has applied his business and marketing education to help bring G&C Plumbing and Heating’s marketing strategies into the now. His efforts have made finding G&C Plumbing and Heating much easier by focusing on their website, business partnerships, and social media – He was the guy who came up with the idea of writing this absolutely amazing, potentially award winning, blog!

And that’s the story

A father and son team working hard to serve their community. They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. It’s a great story when you think of it: A successful local business that helps friends and neighbors.

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G&C Plumbing and Heating’s Quality First Policy

When it comes to selecting the necessary parts for your bathroom remodel or plumbing project, there are plenty of expensive things and cheap things; fancy things and plain things; crazy things and boring things to choose from. Whatever your preference, there’s one question you should always ask yourself… “Is this a quality thing?” But, how can ever you really know – for sure? If you’re working with Greg and Brandon Sheck from G&C Plumbing and Heating, you can rest assured that the answer is always yes.

Imagine

You’ve started your highly-anticipated bathroom remodel, and there you are walking through the aisles of your favorite big box store when you spot it – the sink and vanity of your dreams and it’s a STEAL! Done! You’re buying it. It’s perfect. You get it home, install it, and three months later it crumbles to the ground. Only then do you look it up on line and find several hundred fellow humans sharing the same soul crushing experience in the product review section that you Just. Can’t. Stop Reading.

Rewind…

Or, maybe, you’ve started your highly-anticipated bathroom remodel, and there you are tip-toeing through the aisles of some totally swanky, European style store in the remote corner of the most expensive town you’ve ever stepped foot in and you spot it – the sink and vanity of your dreams and it COSTS MORE THAN YOUR CAR. But, it’s your dream bathroom so you splurge. Done, you’ll die happy brushing your teeth, by golly. You get it home, install it, and three months later…

You see where we’re going with this, right?

“There are a lot of “luxury items” out there that are only luxurious because of the price tag or a brand name sticker but, that doesn’t necessarily mean they’re excellent products. And, there are a lot of “affordable items” that are just not worth the cardboard box you bring them home in,” said Greg Sheck, Grand Master Plumber and bathroom remodeling extraordinaire.

Greg and Brandon have been plumbing and remodeling bathrooms for a long time. They are experts in identifying and recommending the highest quality products for their customers so you don’t have to spend years pouring over product reviews online. (And, let’s be honest, the reviews never really help because there’s always that one review that’s soooo good it makes it seem like, maybe, everyone else is either seriously overreacting, or probably didn’t install the product correctly.)

“It really doesn’t matter what your budget is, we can give you a specialized list of pretty much anything – tile, faucets, shower enclosures, toilets, and even paint. Working with these products gives us the hands-on experience of determining which are worth your money, and which simply are not,” said Greg as he installed a custom-built glass shower from a local Franklin company – he knows the owner, of course.Angie's List Super Service Award

Greg and Brandon have relationships with all of the quality businesses in the area. The guys understand it’s their name on the work they do for you and will only ever recommend and use the best products available. This is probably why G&C has been awarded the Angie’s Super Service Award for two years in a row. They do quality work and know quality products – that’s the G&C Quality First policy.

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Call the guys today if you have questions about the sink and vanity of your dreams that you’ve been eyeing!

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Super Service Award 2016

Every year, Angie’s List gives the Super Service Award to the top A-rated companies in their category, within their market. Angie’s List may give the award, but customers determine the winners based on reviews. This year, we the people decided that G&C Plumbing and Heating was deserving of their second consecutive Super Service Award.

Congrats guys! We know you work really hard to provide superior service to your customers. Way to go, you really deserve this! What do you have to say?

“We’re pretty proud,” said Grand Master Plumber Greg Sheck as he installed a new bathtub for a client. That was all we could get out of him.

Greg is humble. Greg makes writing exciting articles about awesome service hard.

Here is what it takes to be awarded the Super Service Award

  • The award honors excellence among service and health providers who maintain a superior service record. Each year, fewer than 5% of thousands of businesses earn this award.
  • To be eligible for the Super Service Award, businesses must be in good standing with Angie’s List and maintain an “A” rating in each of the following areas:
    • Overall Grade, which averages all reviews received
    • Recent Grade, which averages reviews from the last three years
    • Review Period Grade, which averages reviews received since the previous November 1st to October 31st

Basically, winning the Super Service Award is a great badge of honor that companies can display to show clients they are honest, respectful and really, really good at their job. Look for Super Service award stickers and graphics when you are hiring people to do work in and around your home. The seal lets you know these professionals are safe and reliable, care deeply about what you think, and are the best in the business.

“We’re proud of our award because we set high standards for our business when it comes to customer service and satisfaction. Angie’s List Super Service Award confirms that we’re making our customers happy and that’s our goal,” said Brandon Sheck who is not much better than his father is when it comes to soaking up a little praise.

Well, congratulations guys! We can make a big stink about your awesomeness even if you’re too busy or modest to join in the fun. To help us celebrate, please drop a note on the G&C Facebook page and share your stories about how Greg and Brandon have helped you.

Here is an example:

I had this really strange space to add a bathroom on the second floor of my old farm house. It was basically a closet. Greg and Brandon turned it into the most amazing space. The design they came up with and the outcome surpassed my wildest dreams. Thanks guys! – Sarah Solomon Uxbridge, MA.

 

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G&C Plumbing & Heating Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 G&C Plumbing & Heating has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

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This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Plumbing companies in the Franklin, Massachusetts area were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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 Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

 

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How to Determine If Your Plumbing Team Is… Good

There are ton of talented plumbers out there! Unfortunately, when it comes to customer service, sometimes even the most talented shoot themselves in the foot. The guys at G&C Plumbing and Heating believe that customers deserved both – talented plumbers with amazing customer service skills.

Calling a plumber usually means you already have a headache to deal with. Don’t let the person who is supposed to be helping you add to that headache!

“I’ve been in the plumbing business for a while now,” said Grand Master Plumber, Greg Sheck. (25+ years) “Plumbers are in high demand, and are sometimes let off the hook for some pretty dismal business practices because of sheer demand. Brandon and I are very busy helping people with their plumbing, bathroom remodeling, and heating issues, and could probably cut some service corners if we wanted to. But, the one thing I decided to do, long ago when I started this business, was always uphold the highest standards of customer service.”

That is why Greg and Brandon put together a little list of sneaky tricks to watch out for when you’re looking for someone to help you with a plumbing or heating project. We are not suggesting many plumbers try them – plumbers are good guys; we know lots of them and many are our best friends. But, it’s always best to do your due diligence when selecting a crew that’s going to be coming into your home.

The following are practices that Greg and Brandon consider to be UNACCEPTABLE, and so should you!

1. Hiring the unlicensed and uninsured

“Don’t do it,” says Brandon Sheck. You might be blown away by the price tag on the estimate, but it’s simply not worth the risk.

There are some projects you might be able to handle yourself on the weekend, but most cities require homeowners to use licensed and insured contractors, even when you don’t need a permit. “Keep in mind, you must use licensed professionals for structural, electrical and plumbing work,” said Brandon. If you use unlicensed tradespeople, a building inspector can require you to tear out the job and do it again if it is not done to code. And you are left on the hook for the cost.

When hiring a plumber…

Ask to see identification, a state license and proof of current insurance. If you get that weird feeling in your gut that you always get when something is not right, you can check licensing and insurance credentials by calling your state’s licensing department and/or state insurance commissioner.

2. Lowballing a bid

You know it, we know it – the cheapest route is not always the best. But, it’s always tempting.

“A wicked cheap bid should spark that gut feeling again. Something’s probably wrong,” said Brandon. There is just no way around it, plumbing is expensive and fees can vary widely, so this is something that’s sometimes hard to judge. The best way to get a sense of what a project should cost is to get one or two bids for a project.

Angie’s List, which charges a fee to access reviews of local businesses and professionals, says: “A common plumbing scam is to give a low estimate that doesn’t account for all of the labor needed. You will then need to pay for the additional labor before the plumber finishes the job, putting you in a tough situation.”

Funny thing – G&C Plumbing and Heating has an A+ rating on Angie’s List! Just a little extra proof that they play by the rules, and then some.

3. Showing up uninvited

We don’t even like it when our neighbors show up uninvited these days. “If a plumber shows up, out of the blue, to tell you to hire them, this is a bad sign,” said Greg.

Don’t invite anyone into your home whom you have not first checked out. Find trustworthy plumbers by collecting recommendations from:

  • Friends and colleagues. – This is how Greg and Brandon get most their work.
  • Review sites like Angie’s List (paid) and Yelp (free).
  • The Better Business Bureau. – This is great for verifying complaints or suspicions you have about a company.
  • A Web search. A reputable company should have a helpful and accurate website. Everything should be spelled right, contact information should be up to date, and the best companies will have free, helpful advice for customers right on their website.

4. The bait-and-switch

“If you have a conversation with your plumber about using a certain brand for your project, but a different product is used without consulting you on it- that is not nice,” said Brandon.

Bait-and-switch is a deceptive marketing practice. “When you obtain bids, get the make and model of parts or equipment that will be included. This will help you compare with the final product,” said Greg.

Like Mr. Rogers said…

Look for the helpers!

We don’t mean to sound scary. There are more great, amazing, talented and good plumbers out there ready and willing to help you with your headache of a plumbing project than there are bad. You just need to do a bit of homework to make sure you’re picking from the good pile, so to speak.

Hey, we happen to know two of the best in the industry, and suggest you call Greg and Brandon at G&C Plumbing and Heating for yourself to find out why they are just so…Good.

G&C Up Close and Personal (Brandon)

He Was An All American

(Sung to the tune of David Bowie’s Young Americans)

Last time we shed some light on the founder of G&C Plumbing and Heating, Greg Sheck. Now we take a moment to get to know the other half of the story. Let’s shine our spotlight on Brandon to better understand what this hard working young man brings to G&C Plumbing and Heating that makes it so awesome.

Brandon has a killer work ethic.

In high school, he was an All American wrestler and one of the team captains.

His junior year team won the MA State Championship in Division II and then they moved up to Division I where they again won the MA State Championship – by a landslide.

That’s pretty cool because no other team in the bay state has ever won back to back state championships in different divisions before. (If you see those hard to read signs getting off of the Franklin exits, Brandon is part of the reason they’re there)

Brandon participated in wrestling year round and it taught him a little something about having a strong work ethic to getting things done and having fun.

“I had a few cool jobs in high school, one was being a beer hawker at Gillette stadium where I got paid to attend all the Patriot’s games and concerts like country fest,” said Brandon about finding fun in his work.

Brandon took his work ethic to Westfield State where he was regularly on the Dean’s List and eventually graduated with a 3.3 GPA in Business and Marketing.

Applying knowledge and work ethic.

“During summers and school vacations, I would do plumbing with my dad to earn spending money for the next semester,” said Brandon. But, after a few years of working with his dad, he started to realize he was incredibly talented at the practice. He enjoyed figuring out the best way to solve plumbing problems and became serious about learning the trade and family business.

His father was very supportive.

During his last few semesters at Westfield, Brandon decided to team up with his dad to run the family business. “College helped me see the potential in applying your craft and your education.”

Along the way, he’s learned some key business strategies, and here is what he has to say about them:

  • We believe in treating people how we would like to be treated.
  • We get a lot of work from word of mouth so we want to keep those words positive.
  • Being polite and personable with customers and even their pets goes a long way to sustaining an organization.

Although their personal and professional approach to business has blessed the guys at G&C with a dedicated client base, Brandon has applied his business and marketing education to help bring G&C Plumbing and Heating’s marketing strategies into the now. His efforts have made finding G&C Plumbing and Heating much easier by focusing on their website design and search engine optimization. He also pushed the company to utilize social media and was the guy who came up with writing this absolutely amazing (award winning potential) blog. Go Brandon!

So, there you have it: The Winning Team. The Dynamic Duo. The Starting Lineup.

Ok, you get it, the guys at G&C are awesome, not only at what they do, but who they are. Give them a call, you’ll see what I mean the moment they CALL YOU BACK – Yes, a plumber calling you back, can you imagine?

Try it.

G&C Up Close and Personal (Papa Greg)

Greg and Brandon of G&C Plumbing and Heating are great guys, but don’t take my word for it. Let’s take a moment to get to know a bit about each of them. This way you’ll understand the stellar work you’re getting and feel even better about the referrals you’re making to friends and loved ones.

First up:

Papa Greg

In 1985, while pumping gas for $5 hour, Greg Sheck was offered his first plumbing job for $5.50 hour. “I didn’t know anything about plumbing at the time, but I was pretty into a .50 raise, so I started plumbing on weekends until I graduated high school.”

After high school, Greg started plumbing full time and discovered he really liked it. “My boss pretty much handed responsibility over to me, so I had to learn how to do plumbing the hard way, which usually meant doing it wrong, getting yelled at, and then doing it again.”

This was before cell phones, so “if I did have a question it was either figure it out myself or find the nearest bar because chances are that’s where my boss was.” Despite the learning curve, Greg managed to stick it out and in 1990, he passed his Journeyman’s plumbers license. He was offered a great job, got married to a lovely lady named Christine, had a beautiful baby boy named Brandon, and a sweet baby girl named Tayla.

Greg worked for the same plumbing company for 14 years and was fairly happy until his boss changed his business model in an attempt to make a quick buck and “things went downhill real fast,” said Greg.

In 2005, G&C Plumbing and Heating was born. “The “G” is for Greg and the “C” is for Christine in case anyone is wondering how I came up with the name.”

Now a Master Plumber, Greg worked for well-known builders and general contractors in the Franklin, MA area until the crash of 2009, when “five general contractors filed for bankruptcy all at the same time -that was tough,” said Greg who decided to use the time to change the G&C business model.

A family business through and through, Brandon came on board later that year as an apprentice to Greg. The father and son team started working exclusively for homeowners doing residential service and repair work. “Turns out it was the right move, business has never better,” says the happy papa!

And that’s the story, well half of it: A father and son team working hard to serve their community. They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. It’s a great story when you think of it: A successful local business that helps friends and neighbors.

Great job Greg!!

Stay tuned next time to hear about Greg’s son, Brandon – the other plumber who prides himself on keeping his backside covered (poor plumbers and the plumber’s crack jokes that plague them)

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Who are these Plumbers Without Cracks?

Master Plumbers, A + Customer Service Providers, Father & Son, and Major Award Winners!

These are a few ways to describe the “crackless” (get it) team from G&C Plumbing and Heating, but who are they really? Well,

Greg and Brandon of G&C Plumbing and Heating are a father and son team.

You can tell by the quality of their work, level of respect, and attention they give to detail that this relationship runs pretty deep.

Imagine working with your dad…

Imagine working with your son…

That was a regular occurrence like 100 years ago, but…

That could be a nightmare nowadays, right?

Somehow, it works swimmingly for Greg and Brandon. That’s right, they’re old school.

And,

it’s incredibly refreshing to know that when the guys come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.

Don’t you think?

Brandon thinks so. “My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats on the floor for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.

A few other awesome qualities about these guys:

  • They believe in treating people how they would like to be treated.
  • They get a lot of work from word of mouth and strive to keep those words positive.
  • They are polite and personable with customers and even their pets.
  • They feel It’s a lot easier to be nice to people than to be mean to them.

“One thing we hear very often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg.

It’s polite to return someone’s phone call.

“We’re also able to explain the pricing we give – with a reason behind it in a detailed list of parts and labor, so you won’t have any questions about the bill. If you do, we’re happy to answer them,” said Brandon.

Sensible billing is good business sense.

That’s a quick look at this legit father and son team. Their good ole guys, and you’d be happy to have em help you with your plumbing and heating issue. They might even be able to teach other members of your family to pick up after themselves and take their dirty shoes off at door.

Next time we’ll take a closer look at how G&C Plumbing & Heating came to be. Spoiler Alert, the story involves a nice guy, we call Papa Bear, and his entrepreneurial spirit during a short stint as a gas station attendant.

Hollywood is working on the file – we’re sure.