Tag Archives: 2016 super service plumber

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Plumbers Without Cracks

To follow-up on G&C Plumbing and Heating’s THIRD Angie’s Super Service Award, we figured we’d fill you in on how this A + customer service providing and major award-winning team does business!

Father and Son

It’s incredibly refreshing to know that when Greg and Brandon Sheck come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son team – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.

“My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats down for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.

“One thing we hear often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg who is super happy is wife Christine is great with customers on the phone.

Over the years, the father and son team has added crew members to their A+ business. Even though the “new” guys may not be related, Greg and Brandon treat them like family and expect them to treat customers in the same fashion G&C has always run the family business.

  • They believe in treating people how they would like to be treated.
  • They get a lot of work from word of mouth and strive to keep those words positive.
  • They are polite and personable with customers and even their pets.
  • They feel it’s a lot easier to be nice to people than to be mean to them.

Greg’s Story

Greg worked for the same plumbing company for 14 years and was fairly happy until his boss changed his business model in an attempt to make a quick buck and “things went downhill real fast,” said Greg.

In 2005, G&C Plumbing and Heating was born.

As a Master Plumber of his own company, Greg worked for well-known builders and general contractors in the Franklin, MA area until the housing crash of 2009, when “five general contractors filed for bankruptcy all at the same time -that was tough,” said Greg.

Always an optimist, Greg used the crash as an opportunity to change the G&C business model and started working exclusively for homeowners doing residential service and repair work. “Turns out it was the right move, business has never better.”

Brandon’s Story

Brandon participated in wrestling year-round and it taught him a little something about having a strong work ethic. He took his energy to Westfield State where he was regularly on the Dean’s List and eventually graduated with a 3.3 GPA in Business and Marketing.

“During summers and school vacations, I would do plumbing with my dad to earn spending money for the next semester,” said Brandon. But, after a few years of working with his dad, he started to realize he was incredibly talented at the plumbing practice. He enjoyed figuring out the best way to solve plumbing problems and became serious about learning the trade and family business.

Although their personal and professional approach to business has blessed the guys at G&C with a dedicated client base, Brandon has applied his business and marketing education to help bring G&C Plumbing and Heating’s marketing strategies into the now. His efforts have made finding G&C Plumbing and Heating much easier by focusing on their website, business partnerships, and social media – He was the guy who came up with the idea of writing this absolutely amazing, potentially award winning, blog!

And that’s the story

A father and son team working hard to serve their community. They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. It’s a great story when you think of it: A successful local business that helps friends and neighbors.

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G&C Plumbing and Heating’s Quality First Policy

When it comes to selecting the necessary parts for your bathroom remodel or plumbing project, there are plenty of expensive things and cheap things; fancy things and plain things; crazy things and boring things to choose from. Whatever your preference, there’s one question you should always ask yourself… “Is this a quality thing?” But, how can ever you really know – for sure? If you’re working with Greg and Brandon Sheck from G&C Plumbing and Heating, you can rest assured that the answer is always yes.

Imagine

You’ve started your highly-anticipated bathroom remodel, and there you are walking through the aisles of your favorite big box store when you spot it – the sink and vanity of your dreams and it’s a STEAL! Done! You’re buying it. It’s perfect. You get it home, install it, and three months later it crumbles to the ground. Only then do you look it up on line and find several hundred fellow humans sharing the same soul crushing experience in the product review section that you Just. Can’t. Stop Reading.

Rewind…

Or, maybe, you’ve started your highly-anticipated bathroom remodel, and there you are tip-toeing through the aisles of some totally swanky, European style store in the remote corner of the most expensive town you’ve ever stepped foot in and you spot it – the sink and vanity of your dreams and it COSTS MORE THAN YOUR CAR. But, it’s your dream bathroom so you splurge. Done, you’ll die happy brushing your teeth, by golly. You get it home, install it, and three months later…

You see where we’re going with this, right?

“There are a lot of “luxury items” out there that are only luxurious because of the price tag or a brand name sticker but, that doesn’t necessarily mean they’re excellent products. And, there are a lot of “affordable items” that are just not worth the cardboard box you bring them home in,” said Greg Sheck, Grand Master Plumber and bathroom remodeling extraordinaire.

Greg and Brandon have been plumbing and remodeling bathrooms for a long time. They are experts in identifying and recommending the highest quality products for their customers so you don’t have to spend years pouring over product reviews online. (And, let’s be honest, the reviews never really help because there’s always that one review that’s soooo good it makes it seem like, maybe, everyone else is either seriously overreacting, or probably didn’t install the product correctly.)

“It really doesn’t matter what your budget is, we can give you a specialized list of pretty much anything – tile, faucets, shower enclosures, toilets, and even paint. Working with these products gives us the hands-on experience of determining which are worth your money, and which simply are not,” said Greg as he installed a custom-built glass shower from a local Franklin company – he knows the owner, of course.Angie's List Super Service Award

Greg and Brandon have relationships with all of the quality businesses in the area. The guys understand it’s their name on the work they do for you and will only ever recommend and use the best products available. This is probably why G&C has been awarded the Angie’s Super Service Award for two years in a row. They do quality work and know quality products – that’s the G&C Quality First policy.

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Call the guys today if you have questions about the sink and vanity of your dreams that you’ve been eyeing!

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G&C Plumbing & Heating Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 G&C Plumbing & Heating has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

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This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Plumbing companies in the Franklin, Massachusetts area were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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 Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.