Tag Archives: Franklin plumbers

5.13.18c

Heater’s Last Stand

Raise your hand if when you turned off the heat last month you were amazed your system lasted through winter because you’re pretty sure it’d been circling the drain since Thanksgiving.

Hands down.

Greg and Brandon Sheck from G&C Plumbing and Heating know you don’t want to talk about heat after the winter we just survived, but now is actually the best time of the year to make some critical decisions about your heating system. “Because you don’t need it right now,” said Grand Master Plumber Greg Sheck. So, whether you’re certain of your system’s impending death or just curious, Greg and Brandon want you to do them a favor…

Go over to your heating system, right now, and run a quick test to make sure it’s in proper working order. “Don’t worry, running a test on your heater isn’t technically the same as turning it on,” said Greg for those still suffering from the psychological effects of March.

  • Move the thermostat switch to the “heat/on” position and turn it up at least 10 degrees higher than the actual room temperature.
  • Listen carefully. Within a few minutes, you should hear your heating equipment jump into action.
  • If the equipment doesn’t start up, press the reset button on your burner’s relay. Press it just once.
  • If your system still doesn’t start, consider these points:
    • Are the emergency switches on? (There may be two: one at the stairs and one at the unit)
    • Did the fuse or circuit breaker for your equipment trip?

If the system kicks on, good! But, Greg wants you to consider a few things while it’s humming:

  • How many times in the past three years have you had the system serviced? Check out your service history to review the dollars spent. “If the numbers are creeping up there, you might want to invest in a new high-efficiency system instead of return-repair visits,” said Greg.
  • Are there any abnormal smells or funky noises? A bump or two from the basement is to be expected, but “if you hear excessive humming, clunking, banging, or smell strange odors, that’s not good and even if you don’t replace the system, it certainly needs a check-up.”
  • Is the air dry or dusty? Noticeable amounts of dust or drastic changes in air humidity can be symptoms of a declining heating system.

“We don’t want folks to sit back, enjoy their spring and summer and then find themselves in October with a faulty system,” said Brandon Sheck. “That is actually the worst time to make critical decisions about your heating system because that’s when you need it.”

G&C is pleased to offer financing options for pro-active customers this spring. “We have a 12-month financing option with 0 percent interest if you pay it off in said months, or longer terms like 60 to 84-month options for about six to nine percent interest,” said Brandon who is glad this gives customers peace of mind about coming up with money upfront for something they don’t even want to talk about when the weather is nice.

If you’re suspicious that your heater may have made its last stand over the winter, call the guys at G&C Pluming and Heating to get some honest advice and suggestions about what you should do right now.  In addition to financing options, Greg can tell you about some helpful MASS Save rebates that will also help.

We’ll tell you all the details next time!

g&c-awards

Plumbers Without Cracks

To follow-up on G&C Plumbing and Heating’s THIRD Angie’s Super Service Award, we figured we’d fill you in on how this A + customer service providing and major award-winning team does business!

Father and Son

It’s incredibly refreshing to know that when Greg and Brandon Sheck come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son team – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.

“My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats down for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.

“One thing we hear often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg who is super happy is wife Christine is great with customers on the phone.

Over the years, the father and son team has added crew members to their A+ business. Even though the “new” guys may not be related, Greg and Brandon treat them like family and expect them to treat customers in the same fashion G&C has always run the family business.

  • They believe in treating people how they would like to be treated.
  • They get a lot of work from word of mouth and strive to keep those words positive.
  • They are polite and personable with customers and even their pets.
  • They feel it’s a lot easier to be nice to people than to be mean to them.

Greg’s Story

Greg worked for the same plumbing company for 14 years and was fairly happy until his boss changed his business model in an attempt to make a quick buck and “things went downhill real fast,” said Greg.

In 2005, G&C Plumbing and Heating was born.

As a Master Plumber of his own company, Greg worked for well-known builders and general contractors in the Franklin, MA area until the housing crash of 2009, when “five general contractors filed for bankruptcy all at the same time -that was tough,” said Greg.

Always an optimist, Greg used the crash as an opportunity to change the G&C business model and started working exclusively for homeowners doing residential service and repair work. “Turns out it was the right move, business has never better.”

Brandon’s Story

Brandon participated in wrestling year-round and it taught him a little something about having a strong work ethic. He took his energy to Westfield State where he was regularly on the Dean’s List and eventually graduated with a 3.3 GPA in Business and Marketing.

“During summers and school vacations, I would do plumbing with my dad to earn spending money for the next semester,” said Brandon. But, after a few years of working with his dad, he started to realize he was incredibly talented at the plumbing practice. He enjoyed figuring out the best way to solve plumbing problems and became serious about learning the trade and family business.

Although their personal and professional approach to business has blessed the guys at G&C with a dedicated client base, Brandon has applied his business and marketing education to help bring G&C Plumbing and Heating’s marketing strategies into the now. His efforts have made finding G&C Plumbing and Heating much easier by focusing on their website, business partnerships, and social media – He was the guy who came up with the idea of writing this absolutely amazing, potentially award winning, blog!

And that’s the story

A father and son team working hard to serve their community. They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. It’s a great story when you think of it: A successful local business that helps friends and neighbors.

award

Let’s Hear It for The Boys…

You sang. We know it.

New England’s premiere father and son plumbing and heating team, Greg and Brandon Sheck, who pride themselves in being professionals that return your call, show up on time, and keep their glutes completely covered have won The Angie’s Super Service Award for the third year in a row!

“We would like to thank our customers for supporting us,” said Greg. “This is such an honor and makes all of our hard work worth it.”

In case you’ve just emerged from under a rock, Angie’s List is a consumer-driven organization that collects customer satisfaction ratings on local service companies in more than 720 categories. They provide an exclusive list of these companies to members based on feedback from local consumers.

G&C Plumbing and Heating, along with all the other 2017 Super Service Award winners, had to meet strict eligibility requirements, which included maintaining an “A” rating in overall grade. The SSA winners had to be in good standing with Angie’s List, pass a background check, submit a current trade license verification, and abide by Angie’s List operational guidelines.

Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality. Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted.

“This award not only honors providers who have excelled in the past year, but also makes it easier for consumers to identify high quality service providers,” said Angie’s List Founder Angie Hicks in a statement. “The Super Service Award logo has come to be a symbol that consumers look for as a sign of quality, and a tradition for many top-rated service pros.”

We knew the guys at G&C did their homework!

The 2017 SSA covers performance from November 1, 2016 to October 31, 2017. Service professionals who have earned and accepted the award will have distinctive badges displayed on their company profiles identifying them as 2017 SSA winners. Companies must earn this award each year based on the prior year’s performance and will have the 2017 SSA badges on display until January 1, 2019.

Give a honk to the guys and their new badge the next time you see them drive by in their famous G&C truck!

Congratulations guys!!

 

master-bath

Recent Project: Master Bathroom Remodel

At G & C Plumbing and Heating we enjoy working on bathroom and kitchen remodels. Take a look at a few before and after photos from our most recent bathroom remodel project.

Looking to update your bathroom? Give us a call; we would love to help!

 

gandc

Exciting Developments on the Horizon for G&C Plumbing and Heating

In the coming months, Greg and Brandon of G&C Plumbing and Heating will be introducing a ton of cool stuff for their customers! There will be set pricing and membership opportunities, so you’re never caught in a lurch if a plumbing disaster strikes. And, they will be upping their game when it comes to bathroom remodeling, too. Keep your eye out, and check in at this website from time to time to see what new and cool stuff is happening with our Plumbers without Cracks.

Of course, they will always remain the faithful and courteous plumbers you can count on and trust. Greg and Brandon pride themselves in always answering the call when you are in need. And now, Christine, Greg’s one and only (and the “C” in G&C), will be the one to answer your call and set up your appointment with they guys. No waiting around for a call back!

Because they always strive to empower customers with as much plumbing knowledge as possible, here are some tried and true tips the guys often recommend to help avoid potential disasters. We like to call them…

Expert Tips from the Trenches.

  1. Dear John – Although it is rare to have your porcelain throne spontaneously explode, it can happen. More likely, a leaky toilet is the result of the working parts inside the toilet failing. When this is the case, slowly but surely, your toilet can waste enough water to fill an Olympic-sized pool.”If you suspect a leak, you or your eight-year-old can run a fun and easy test by pouring a bit of food coloring into the toilet’s tank,” says Greg, a plumber with over 20 years of experience. “If you see coloring in the bowl the next day, you need to replace the flush valve.” A bit of preventative maintenance on your favorite lounge chair can go a long way.
  2.  Don’t Burn Your Pipes or Your Plumbers – Bathroom and kitchen sinks can quickly get clogged with hair, soap residue, and fats. This is a messy problem that can become disastrous if not attended. In the bathroom you can use a wet/dry vacuum to remove small masses, and in the kitchen, flush the drain with a bucket full of boiling water to help oil dissolve. However, please never pour flesh eating products like Drano in your sink. “I can’t tell you how many times I have been chemically burned after opening a pipe to clear a problematic drain,” said Brandon Sheck. These over the counter products run along the bottom of a pipe and burnout a small path along the way, but they don’t actually clean out the problem and often get trapped themselves creating a little corrosive chemical pool that can damage your pipes and the hands that fix them.The simplest way to keep drains running clean is to not put clogging material down there. If you do experience a slowing of your drain, just remember – don’t burn your plumbers! G&C recommends using BIO-Clean. This product is not available in stores and is a blend of bacteria and enzymes. The bacteria are natural, not genetically-engineered. The enzyme concentration is the most powerful on the market and is used by many amazing plumbers such as G&C.
  3.  Stinky Water – “If your water stinks, it’s likely your water heater is to blame,” says Greg Sheck. The internal parts that do the heating in the tank can corrode because they spend their lives in a hot water chemical bath. The by-products of the corrosion mix with your water and cause a horrible smell. If this happens, you need to call a plumber immediately. The chemical breakdown of your water heater’s components is happening too fast, and your water may pose a health risk.
  4.  Washing Machine Check-UP – Another plumbing point that can be become problematic is a set of rubber connection hoses on your washing machine. “These hoses can dry out, burst and the next thing you know, the rinse cycle is happening in your family room,” said Brandon. To avoid this plumbing problem, check the hoses twice year for cracks and blisters. If crawling behind your washer twice a year is going to be a long shot, you might want to call G&C to replace the rubber hoses with steel models and have them install a single-lever shutoff valve that is easy to reach.
frozen-pipe

Keep Your Pipes from Freezing in Wicked Cold Temps

Last week’s ‘Bomb Cyclone’ was something else. Who calls a storm that? Anyway, a big dump of snow in January has become the norm here in New England, but these subzero temperatures are a bit disturbing. Greg and Brandon from G&C Plumbing and Heating had their hands full after the storm helping customers with frozen pipe issues.

Frozen pipes are a problem because they prevent water flow, but even worse, frozen pipes can eventually burst, causing damage and potential flooding. A lot of people don’t even know they have burst or split pipes until it gets warmer and the ice blockages melt – making a mess. “The biggest problem we typically see is improper insulation,” said Grand Master Plumber Greg who suggests stopping by your local hardware to pick up some rubber foam pipe insulation. “The sleeves are easy to pop on and can save you a ton of headache when temps dip. Additional insulation can also be added to walls and ceilings to keep the pipes warm.”

But, what if you can’t get to the pipes, can’t see them, don’t have that kind of time or money to add insulation this month, or have already done this and are still worried about pipes freezing? No worries. The guys have three plumber-grade tips to help keep your home safe and comfortable during this deep freeze.

  1. Keep interior doors and access panels open. Pipes are often located in cabinets. When the temperatures drop, it is a good idea to keep cabinet doors open so that the heat from the rest of the house can keep the pipes warm as well. You should also keep all interior doors open so that the heat can flow throughout the home. This leads us to…
  2. Keep the heat on. Even if you’re skipping out of town to warmer weather, make sure that the heat is kept on. “The heat does not have to be kept as high as you normally would keep it if you were actually home, but keeping it set above 60 degrees is a good idea especially when it’s really cold out,” said Greg. This should provide enough heat to keep the pipes warm and to prevent any water inside from freezing. And, your grandfather was right –
  3. Allow faucets to drip. Say you have an area of the house where it gets particularly cold, allow the faucets in that area to drip slightly. “Allowing the faucet to be open will relieve pressure in the system. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst,” said Sheck. Allowing the faucet to be open will prevent this pressure from building up and thus, keep the pipe from bursting.

Follow these tips when the temps and wind chill dip to help keep your home safe and comfortable. If you have questions or concerns, don’t hesitate to call the guys at G&C Plumbing and Heating. They can help with any problems you have this season.

holidays

G&C Plumbing & Heating – A Holiday Tale

Clients ask Greg and Brandon Sheck all the time, “Why isn’t it G&B Plumbing and Heating?” Brandon will sort of shrug and tilt his head towards his father, and Greg will blush slightly and say, “The C is for my wife’s name, Christine.” But, there is more to this story, and during this Holiday Season, we thought it would be nice to tell the sweet version!

Young Greg Sheck

Greg found his first plumbing job in 1985. He took the job because it was a $.50 raise over his current job of pumping gas for $5 hour.  “I didn’t know anything about plumbing, but I was pretty into a .50 raise, so I started plumbing on weekends until I graduated high school.” After high school, Greg started plumbing full-time and discovered he really liked it. “My boss pretty much handed responsibility over to me, so I had to learn how to do plumbing the hard way, which usually entailed doing it wrong, getting yelled at, and then doing it again.”

Despite the learning curve, Greg managed to stick it out and in 1990, he passed his Journeyman’s plumbers license. He was offered a great job, and here is where the romance kicks in, he got married to a lovely lady named Christine!

Greg continued working for the same plumbing company for 14-years, but Christine knew he could do more. After raising their beautiful baby boy Brandon, and sweet baby girl Tayla, she encouraged Greg to start his own company – one that was reflective of his business principles. “Over the years, I’d put together a code of how I wanted to treat the people I worked with,” said Sheck.

  • Treat people how they would like to be treated.
  • Make word of mouth the best advertising by striving to keep those words positive.
  • Be exceedingly polite, personable, and honest with customers and even their pets.
  • Return everyone’s phone call.

For all the Right Reasons

In 2005, G&C Plumbing and Heating was born to carry out Greg’s principles. (He’s totally on the nice list.) “I was nervous at first, but Christine never had a doubt,” said Sheck. A family business through and through, Brandon came on board later that year as an apprentice to Greg. The father and son team started working exclusively for homeowners doing residential service and repair work, and Christine answers their phones when the guys are busy on a job. “Turns out it was the right move, business has never been better,” said Sheck.

The moral of this little holiday tale: Listen to the people who know you best, they are usually right. And if you have plumbing, heating, or bathroom remodeling questions, listen to Greg and Brandon Sheck -They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. They are your neighbors, and they’ve got your back. Happy Holidays!

showerhead

Showerheads – A History

During a recent bathroom remodel, the guys at G&C Plumbing and Heating got some pretty interesting questions about showerheads. It started off simple enough about if “water saving” showerhead models were any good, but then took a turn for the fascinating when Greg Sheck, Grand Master Plumber and Bathroom Remodeler Extraordinaire, found himself sharing his in-depth knowledge about showerhead history. It’s totally worth repeating here!

In the Beginning

Bathrooms, a room for bathing and doing your business, didn’t really become a “thing” until the late 1800’s. It was around this time that public health officials discovered that drinking water with human waste in it, even just a little bit, made people sick (bout time, folks – gross). “So, it was the city planners that started creating the plumbing infrastructure that would provide clean water in one pipe and remove sewage through another,” said Sheck.

As running water became a feature in all houses and apartments, the convenience of hot water from the tap soon followed. “By the early 1900s, bathrooms were finally becoming a standard part of every new house, complete with a sink, toilet, and bathtub,” said Sheck.

The Middle

Everyone saw the benefits of standing to wash, and by 1907, plumbing fixture magazines showcased model bathrooms that look completely familiar to us with bathtubs that have shower heads consisting of a nozzle attached to the water pipe and covered with a round face with holes in it.

For the next 85 years this showerhead design was in pretty much every bathroom all over the US. It wasn’t until the US Government decided water conservation was something to be taken seriously, that national water flow standards were enacted in the U.S. Energy Policy Act of 1992.

“This set minimum efficiency standards for toilets, faucets, urinals, and showers, and the new law mandated that shower heads were not to exceed a flow rate of more than 2.5 gallons per minute at a water pressure of 80 pounds per square inch,” said Sheck who knows you might not know what he’s saying there, but enjoys his showers at this rate.

Modern Day

Because showers account for more than a third of household indoor water usage, the Environmental Protection Agency started giving WaterSense certification to showerheads that use 2.0 gpm or less. Some of the new low flow heads are rated at even lower flow rates, such as 1.8 or 1.5 gpm, saving significantly more water. “To compensate for the lower rate of water, manufactures started making the holes in the shower head smaller to create a constricted spray, but this means there are bigger gaps between the water jets and that doesn’t always provide the greatest shower experience,” said Sheck bringing us up to present day in his stroll down showerhead memory lane and back to the question of “are water saving showerheads any good?”

Stay Tuned…

I know, I know, you’re asking, “That’s it – we’re all just stuck taking an unsatisfying shower if we want to conserve water?” No! Next time, Greg and Brandon will share their secret knowledge of excellent showerheads, water saving, and beyond!

grout

Cleaning Between the Lines

There’s nothing worse than the kids confusing your dingy bathroom grout lines for Halloween décor this time of year. Yuck. No matter what color your grout is, use these handy tips from the guys at G&C Plumbing and Heating to keep tile looking fresh and yucky free.

All you need is water, vinegar, and baking soda

“Sometimes customers go a bit over board trying to clean grout that’s still in good shape and doesn’t need to be replaced,” said Greg Sheck, Grand Master Plumber and bathroom remodeler extraordinaire from G&C. Greg tells customers that all they really need is some water, vinegar, and baking soda. “It’s better than using harsh chemicals because, in most cases, your bathroom is enclosed and harmful chemicals can become trapped in the tub and or shower area no many how many windows you have open or how powerful your fan is.”

Greg’s solution is better for your health…

“If you have an old spray bottle, mix one-part white vinegar to three parts warm water. If you don’t have a spray bottle, a bucket and sponge will do just fine with this solution,” said Greg. Spray or wipe the vinegar solution all over the grout and tile in the area you want to clean and let the mixture sit for a few minutes.

Greg’s Secret Weapon…

To make even the dingiest grout sparkle, mix up a thick paste of baking soda and water in a bowl and get a couple of cheap (or old) tooth brushes. Greg likes to use the electric kind with replaceable batteries for extra elbow grease. “Dip your toothbrushes in the paste and bang out those grout lines,” says Greg who swears this will even brighten caulk lines that are smooth and free from cracks. Once you’re satisfied with your scrubbing efforts, rinse the whole thing off with clean water and marvel in your handy work. Your lungs and grout will thank you and no one will mistake your bathroom for a room in a haunted house.

Happy Halloween

The guys at G&C Plumbing and Heating are full of handy tricks like cleaning grout and checking for toilet leaks. They believe that sharing their knowledge of plumbing and bathroom remodeling helps their customers feel empowered and comfortable, which makes the guys feel pretty darn good in return. If you are looking for some straight-up good guys to help you with plumbing or bathroom remodeling issues, give Greg and Brandon at G&C Plumbing and Heating a call. They’re here to help!