Tag Archives: Franklin plumbers

toilet bowl

Dual Flush Toilets – Save the Extra Water for Your Number Twos

The way water is used to remove waste from your John has a lot to do with how much water is needed to get the job done. Thus, it doesn’t take much imagination to figure out that flushing liquid waste wouldn’t require as much water as flushing solid waste. Yet, standard toilets use a siphoning action to evacuate waste all the same, and many times that’s just wasting water. Greg and Brandon from G&C Plumbing and Heating can save you some money and the planet some water by installing a dual flush toilet to deal with your dual waste dilemma.

The standard toilet has one job

“No one likes to have to flush the toilet twice to get everything down,” said Grand Master Plumber and Waste Flushing Extraordinaire Greg Sheck. “So, the standard toilet uses a high volume of water to fill the siphon tube and pull the waste and water in your toilet bowl down the drain.”

Dual flush toilets have a larger hole (AKA trapway) at the bottom of the bowl and a flushing design that actually pushes waste down the drain instead of siphoning.  “The larger trapway makes it easy for waste to exit the bowl, requiring less water per flush even for solid waste,” said Greg. “For liquid waste, the dual flush toilet has a half-flush button on the top of the tank. Between these two design elements, a dual flush toilet can save you over 50 percent more water than even a conventional low-flow standard toilet.”

Fun Fact: When flushing solids, a dual flush toilet uses 1.6 gallons of water and only 0.8 gallons when flushing liquids.

Call the guys at G&C to see about installing or improving your dual flush toilet

Even if you’re ahead of the game on saving money and water in your bathroom, Greg and Brandon can help with some maintenance tips on your dual flush model to improve its functionality. (Check out the guys in action in this video)

The dual flush model has a completely different design than a standard toilet and it can seem a bit alien like if you’re not used to this John’s capabilities!

Next time, the guys will share some tips for all of you do-it-yourselfers out there to tweak your dual flush John to perform at optimal levels (or you can call them out and they’ll do it for you)!

Casey

Introducing Mr. Casey Perry

Last time we introduced you to G&C Plumbing and Heating’s new team member, and next Star Lord, Chris Goguen. This time we have another awesome team member to tell you about – Casey Perry! But, listen, we need to admit ahead of time we totally let Casey down in finding that one awesome superhero/actor/singer/social light to make “punny” famous references to, like we did for Chris. Nothing worked and let me tell you we tried. Here is the list so you know we put some serious effort in: Perry Mason, Steve Perry, Katy Perry, Perry Como, Tyler Perry, and Bryan Ferry.

Sorry Casey.

What were we going to do, tell you Casey Perry is a master plumber and gas fitter master process pipe fitter just like Perry Mason was a master public defender and only lost one case on black and white reruns?

Or that Casey Perry was drawn to working at G&C Plumbing and Heating because of their core values and pride in customer service just like Katy Perry was drawn to becoming a judge on American Idol as a way to revive her popularity?

We spent days trying.

This was one of our best: The name of Tyler Perry’s next hit movie could be “Casey Perry” makes repairs on frozen plumbing pipes under a mobile home in negative temperatures and doesn’t loose his mine. See, we used Casey Perry there instead of the Tyler Perry because plumbing repairs under mobile homes in the freezing cold are one of the craziest jobs Casey Perry has ever done and Tyler Perry make movies with sarcastic and often long titles.

Forget it.

(Casey Perry does bring professional and friendly service to G&C just like Steve Perry brought real talent to Journey – that’s just the honest to goodness truth).

So, we are going skip the hoopla and straight-up introduce you to this great guy who’s working with Greg, Brandon, Christine, and Chris at G&C. Here are some interesting facts:

“I have 20 years of plumbing and heating experience and a willingness to learn from and teach my co-workers,” said Perry (not Steve, Katy, or Tyler).

  • Casey tells us that if he were stranded on a deserted island and could bring one item with him, it would be his torch – and that is pretty darn smart (although Christine would bring a boat).
  • When friends or family try to trick Casey into coming over to fix their plumbing he tells them to “get the food cooking!”
  • Finally, and this is a good one, Casey’s favorite plumbing joke is “your brown is our green.”

Welcome Casey!

The guys are super happy to have you onboard and we know customers will enjoy your professionalism!

 

chris

Move Over Chris Pratt

Sure, Chris Pratt (AKA Star Lord) was pretty cool in the recent Marvel’s Avengers: Infinity War (spoiler alert – he was the closest to getting the infinity gauntlet away from Thanos). But, what use is this Chris going to be when your upstairs plumbing leaks through the kitchen floor, or your water heater explodes? None. That clever little racoon character may be of some help, but we’re told he’s “fictional.” Which is why the guys at G&C Plumbing and Heating are saying, move over Chris Pratt…

Enter, Chris Goguen!

Chris is a bit like the other Chris in that he’s the guy you look to when you need a job done. That’s why Greg and Brandon from G&C brought him onto the team. “He fits really well because you can tell he just won’t accept anything less than perfection,” said Grand Master Plumber, Greg.

Chris Goguen had a passion to become a plumber when he was back in high school. “Now it has become a reality with G&C,” said Goguen. He was drawn to working with Greg and Brandon because of the team’s professionalism toward their employees, customers, and training methods. He also likes that the father and son duo manage to maintain a positive sense of humor. “That really drew my attention.”

So, we asked Chris Goguen to make a plumbing comparison to an action movie stunt – something similar to what Chris Pratt might have to endure on the movie set of the Avengers. The new G&C team member was a good sport: “Going up into a hot attic with the messy loose insulation to move a vent pipe to a different location.”

Well played Chris Goguen.

Facts About Your New G&C Star Lord

  1. If stranded on an island, he couldn’t live without his Sawzall.
  2. He is actually full of joy when friends or family ask him to come over to fix their plumbing.
  3. His go-to plumbing joke: “We are number one in a number two business.”
  4. He brings even more muscle and smiles to the G&C team. “I am ready to learn and do all of the heavy lifting,” said Goguen.

Welcome to the team!

5.13.18c

Heater’s Last Stand

Raise your hand if when you turned off the heat last month you were amazed your system lasted through winter because you’re pretty sure it’d been circling the drain since Thanksgiving.

Hands down.

Greg and Brandon Sheck from G&C Plumbing and Heating know you don’t want to talk about heat after the winter we just survived, but now is actually the best time of the year to make some critical decisions about your heating system. “Because you don’t need it right now,” said Grand Master Plumber Greg Sheck. So, whether you’re certain of your system’s impending death or just curious, Greg and Brandon want you to do them a favor…

Go over to your heating system, right now, and run a quick test to make sure it’s in proper working order. “Don’t worry, running a test on your heater isn’t technically the same as turning it on,” said Greg for those still suffering from the psychological effects of March.

  • Move the thermostat switch to the “heat/on” position and turn it up at least 10 degrees higher than the actual room temperature.
  • Listen carefully. Within a few minutes, you should hear your heating equipment jump into action.
  • If the equipment doesn’t start up, press the reset button on your burner’s relay. Press it just once.
  • If your system still doesn’t start, consider these points:
    • Are the emergency switches on? (There may be two: one at the stairs and one at the unit)
    • Did the fuse or circuit breaker for your equipment trip?

If the system kicks on, good! But, Greg wants you to consider a few things while it’s humming:

  • How many times in the past three years have you had the system serviced? Check out your service history to review the dollars spent. “If the numbers are creeping up there, you might want to invest in a new high-efficiency system instead of return-repair visits,” said Greg.
  • Are there any abnormal smells or funky noises? A bump or two from the basement is to be expected, but “if you hear excessive humming, clunking, banging, or smell strange odors, that’s not good and even if you don’t replace the system, it certainly needs a check-up.”
  • Is the air dry or dusty? Noticeable amounts of dust or drastic changes in air humidity can be symptoms of a declining heating system.

“We don’t want folks to sit back, enjoy their spring and summer and then find themselves in October with a faulty system,” said Brandon Sheck. “That is actually the worst time to make critical decisions about your heating system because that’s when you need it.”

G&C is pleased to offer financing options for pro-active customers this spring. “We have a 12-month financing option with 0 percent interest if you pay it off in said months, or longer terms like 60 to 84-month options for about six to nine percent interest,” said Brandon who is glad this gives customers peace of mind about coming up with money upfront for something they don’t even want to talk about when the weather is nice.

If you’re suspicious that your heater may have made its last stand over the winter, call the guys at G&C Pluming and Heating to get some honest advice and suggestions about what you should do right now.  In addition to financing options, Greg can tell you about some helpful MASS Save rebates that will also help.

We’ll tell you all the details next time!

g&c-awards

Plumbers Without Cracks

To follow-up on G&C Plumbing and Heating’s THIRD Angie’s Super Service Award, we figured we’d fill you in on how this A + customer service providing and major award-winning team does business!

Father and Son

It’s incredibly refreshing to know that when Greg and Brandon Sheck come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son team – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.

“My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats down for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.

“One thing we hear often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg who is super happy is wife Christine is great with customers on the phone.

Over the years, the father and son team has added crew members to their A+ business. Even though the “new” guys may not be related, Greg and Brandon treat them like family and expect them to treat customers in the same fashion G&C has always run the family business.

  • They believe in treating people how they would like to be treated.
  • They get a lot of work from word of mouth and strive to keep those words positive.
  • They are polite and personable with customers and even their pets.
  • They feel it’s a lot easier to be nice to people than to be mean to them.

Greg’s Story

Greg worked for the same plumbing company for 14 years and was fairly happy until his boss changed his business model in an attempt to make a quick buck and “things went downhill real fast,” said Greg.

In 2005, G&C Plumbing and Heating was born.

As a Master Plumber of his own company, Greg worked for well-known builders and general contractors in the Franklin, MA area until the housing crash of 2009, when “five general contractors filed for bankruptcy all at the same time -that was tough,” said Greg.

Always an optimist, Greg used the crash as an opportunity to change the G&C business model and started working exclusively for homeowners doing residential service and repair work. “Turns out it was the right move, business has never better.”

Brandon’s Story

Brandon participated in wrestling year-round and it taught him a little something about having a strong work ethic. He took his energy to Westfield State where he was regularly on the Dean’s List and eventually graduated with a 3.3 GPA in Business and Marketing.

“During summers and school vacations, I would do plumbing with my dad to earn spending money for the next semester,” said Brandon. But, after a few years of working with his dad, he started to realize he was incredibly talented at the plumbing practice. He enjoyed figuring out the best way to solve plumbing problems and became serious about learning the trade and family business.

Although their personal and professional approach to business has blessed the guys at G&C with a dedicated client base, Brandon has applied his business and marketing education to help bring G&C Plumbing and Heating’s marketing strategies into the now. His efforts have made finding G&C Plumbing and Heating much easier by focusing on their website, business partnerships, and social media – He was the guy who came up with the idea of writing this absolutely amazing, potentially award winning, blog!

And that’s the story

A father and son team working hard to serve their community. They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. It’s a great story when you think of it: A successful local business that helps friends and neighbors.

award

Let’s Hear It for The Boys…

You sang. We know it.

New England’s premiere father and son plumbing and heating team, Greg and Brandon Sheck, who pride themselves in being professionals that return your call, show up on time, and keep their glutes completely covered have won The Angie’s Super Service Award for the third year in a row!

“We would like to thank our customers for supporting us,” said Greg. “This is such an honor and makes all of our hard work worth it.”

In case you’ve just emerged from under a rock, Angie’s List is a consumer-driven organization that collects customer satisfaction ratings on local service companies in more than 720 categories. They provide an exclusive list of these companies to members based on feedback from local consumers.

G&C Plumbing and Heating, along with all the other 2017 Super Service Award winners, had to meet strict eligibility requirements, which included maintaining an “A” rating in overall grade. The SSA winners had to be in good standing with Angie’s List, pass a background check, submit a current trade license verification, and abide by Angie’s List operational guidelines.

Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality. Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted.

“This award not only honors providers who have excelled in the past year, but also makes it easier for consumers to identify high quality service providers,” said Angie’s List Founder Angie Hicks in a statement. “The Super Service Award logo has come to be a symbol that consumers look for as a sign of quality, and a tradition for many top-rated service pros.”

We knew the guys at G&C did their homework!

The 2017 SSA covers performance from November 1, 2016 to October 31, 2017. Service professionals who have earned and accepted the award will have distinctive badges displayed on their company profiles identifying them as 2017 SSA winners. Companies must earn this award each year based on the prior year’s performance and will have the 2017 SSA badges on display until January 1, 2019.

Give a honk to the guys and their new badge the next time you see them drive by in their famous G&C truck!

Congratulations guys!!

 

master-bath

Recent Project: Master Bathroom Remodel

At G & C Plumbing and Heating we enjoy working on bathroom and kitchen remodels. Take a look at a few before and after photos from our most recent bathroom remodel project.

Looking to update your bathroom? Give us a call; we would love to help!

 

gandc

Exciting Developments on the Horizon for G&C Plumbing and Heating

In the coming months, Greg and Brandon of G&C Plumbing and Heating will be introducing a ton of cool stuff for their customers! There will be set pricing and membership opportunities, so you’re never caught in a lurch if a plumbing disaster strikes. And, they will be upping their game when it comes to bathroom remodeling, too. Keep your eye out, and check in at this website from time to time to see what new and cool stuff is happening with our Plumbers without Cracks.

Of course, they will always remain the faithful and courteous plumbers you can count on and trust. Greg and Brandon pride themselves in always answering the call when you are in need. And now, Christine, Greg’s one and only (and the “C” in G&C), will be the one to answer your call and set up your appointment with they guys. No waiting around for a call back!

Because they always strive to empower customers with as much plumbing knowledge as possible, here are some tried and true tips the guys often recommend to help avoid potential disasters. We like to call them…

Expert Tips from the Trenches.

  1. Dear John – Although it is rare to have your porcelain throne spontaneously explode, it can happen. More likely, a leaky toilet is the result of the working parts inside the toilet failing. When this is the case, slowly but surely, your toilet can waste enough water to fill an Olympic-sized pool.”If you suspect a leak, you or your eight-year-old can run a fun and easy test by pouring a bit of food coloring into the toilet’s tank,” says Greg, a plumber with over 20 years of experience. “If you see coloring in the bowl the next day, you need to replace the flush valve.” A bit of preventative maintenance on your favorite lounge chair can go a long way.
  2.  Don’t Burn Your Pipes or Your Plumbers – Bathroom and kitchen sinks can quickly get clogged with hair, soap residue, and fats. This is a messy problem that can become disastrous if not attended. In the bathroom you can use a wet/dry vacuum to remove small masses, and in the kitchen, flush the drain with a bucket full of boiling water to help oil dissolve. However, please never pour flesh eating products like Drano in your sink. “I can’t tell you how many times I have been chemically burned after opening a pipe to clear a problematic drain,” said Brandon Sheck. These over the counter products run along the bottom of a pipe and burnout a small path along the way, but they don’t actually clean out the problem and often get trapped themselves creating a little corrosive chemical pool that can damage your pipes and the hands that fix them.The simplest way to keep drains running clean is to not put clogging material down there. If you do experience a slowing of your drain, just remember – don’t burn your plumbers! G&C recommends using BIO-Clean. This product is not available in stores and is a blend of bacteria and enzymes. The bacteria are natural, not genetically-engineered. The enzyme concentration is the most powerful on the market and is used by many amazing plumbers such as G&C.
  3.  Stinky Water – “If your water stinks, it’s likely your water heater is to blame,” says Greg Sheck. The internal parts that do the heating in the tank can corrode because they spend their lives in a hot water chemical bath. The by-products of the corrosion mix with your water and cause a horrible smell. If this happens, you need to call a plumber immediately. The chemical breakdown of your water heater’s components is happening too fast, and your water may pose a health risk.
  4.  Washing Machine Check-UP – Another plumbing point that can be become problematic is a set of rubber connection hoses on your washing machine. “These hoses can dry out, burst and the next thing you know, the rinse cycle is happening in your family room,” said Brandon. To avoid this plumbing problem, check the hoses twice year for cracks and blisters. If crawling behind your washer twice a year is going to be a long shot, you might want to call G&C to replace the rubber hoses with steel models and have them install a single-lever shutoff valve that is easy to reach.
frozen-pipe

Keep Your Pipes from Freezing in Wicked Cold Temps

Last week’s ‘Bomb Cyclone’ was something else. Who calls a storm that? Anyway, a big dump of snow in January has become the norm here in New England, but these subzero temperatures are a bit disturbing. Greg and Brandon from G&C Plumbing and Heating had their hands full after the storm helping customers with frozen pipe issues.

Frozen pipes are a problem because they prevent water flow, but even worse, frozen pipes can eventually burst, causing damage and potential flooding. A lot of people don’t even know they have burst or split pipes until it gets warmer and the ice blockages melt – making a mess. “The biggest problem we typically see is improper insulation,” said Grand Master Plumber Greg who suggests stopping by your local hardware to pick up some rubber foam pipe insulation. “The sleeves are easy to pop on and can save you a ton of headache when temps dip. Additional insulation can also be added to walls and ceilings to keep the pipes warm.”

But, what if you can’t get to the pipes, can’t see them, don’t have that kind of time or money to add insulation this month, or have already done this and are still worried about pipes freezing? No worries. The guys have three plumber-grade tips to help keep your home safe and comfortable during this deep freeze.

  1. Keep interior doors and access panels open. Pipes are often located in cabinets. When the temperatures drop, it is a good idea to keep cabinet doors open so that the heat from the rest of the house can keep the pipes warm as well. You should also keep all interior doors open so that the heat can flow throughout the home. This leads us to…
  2. Keep the heat on. Even if you’re skipping out of town to warmer weather, make sure that the heat is kept on. “The heat does not have to be kept as high as you normally would keep it if you were actually home, but keeping it set above 60 degrees is a good idea especially when it’s really cold out,” said Greg. This should provide enough heat to keep the pipes warm and to prevent any water inside from freezing. And, your grandfather was right –
  3. Allow faucets to drip. Say you have an area of the house where it gets particularly cold, allow the faucets in that area to drip slightly. “Allowing the faucet to be open will relieve pressure in the system. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst,” said Sheck. Allowing the faucet to be open will prevent this pressure from building up and thus, keep the pipe from bursting.

Follow these tips when the temps and wind chill dip to help keep your home safe and comfortable. If you have questions or concerns, don’t hesitate to call the guys at G&C Plumbing and Heating. They can help with any problems you have this season.