Tag Archives: gandcplumbing

bobsled

G&C Knows Heating

In New England, we have a variety of heating systems; furnaces, boilers, and pumps to name a few. When sitting in our living room, enjoying the Olympics, we’re not too concerned about how the heat gets to us, just that it does and that it follows us everywhere in the house.

As the temps outside fluctuate wildly (as they are now), it can be tough on a central heating system and sometimes cause it to go belly-up. Should that happen, the guys at G&C Plumbing and Heating think it’s good to be in the know just in case you have to shop around for a replacement system.

Furnaces

Furnaces are how the majority of North American households’ heat. “This type of heating system is called a ducted warm-air or forced warm-air distribution system,” said Grand Master Plumber and Heating Expert Greg Sheck.

Basically, a furnace works by mixing fuel with air to create a fire. The flames heat an exchanger which produces hot air. The air is pushed by a furnace fan and forced through ductwork downstream of the heat exchanger. “These types of systems used to be big energy guzzlers, but as the demand for conservation has increased, the standards on furnaces have gone up dramatically,” said Sheck.

Boilers

Instead of carrying heat in warm air like a furnace, boiler systems distribute heat in hot water which then gives up heat as it passes through radiators or other devices in rooms throughout the house. The cooler water then returns to the boiler to be reheated.

Long ago they used steam boilers which boiled water and then steam carried heat through the house, condensing to water in the radiators as it cools. This technology, although effective, was very inefficient. Today, boilers are considered top of the line in energy conservation, especially in on-demand systems and radiant heat components.

Heat Pumps

“Heat pumps are basically two-way air conditioners and are very popular,” said Sheck. Heat Pump are often considered the wave of the future for energy conservation. There are a few common types of heat pumps:

  • Air-source heat pumps use the outside air as the heat source in winter and heat sink in summer.
  • Ground-source, or geothermal, heat pumps get their heat from the constant temperature underground.
  • Ductless heat pumps distribute energy through refrigerant lines instead of water or air.

Now You Know

Those are a few of the common central heating systems you run into in today’s heating system market. If you are one of the unlucky few who find themselves heatless as the outdoor temps go up and down like a yo-yo this month, call Greg and Brandon today, they can go over more specifics about which system would be best for your home. G&C knows heating!

gandc

Exciting Developments on the Horizon for G&C Plumbing and Heating

In the coming months, Greg and Brandon of G&C Plumbing and Heating will be introducing a ton of cool stuff for their customers! There will be set pricing and membership opportunities, so you’re never caught in a lurch if a plumbing disaster strikes. And, they will be upping their game when it comes to bathroom remodeling, too. Keep your eye out, and check in at this website from time to time to see what new and cool stuff is happening with our Plumbers without Cracks.

Of course, they will always remain the faithful and courteous plumbers you can count on and trust. Greg and Brandon pride themselves in always answering the call when you are in need. And now, Christine, Greg’s one and only (and the “C” in G&C), will be the one to answer your call and set up your appointment with they guys. No waiting around for a call back!

Because they always strive to empower customers with as much plumbing knowledge as possible, here are some tried and true tips the guys often recommend to help avoid potential disasters. We like to call them…

Expert Tips from the Trenches.

  1. Dear John – Although it is rare to have your porcelain throne spontaneously explode, it can happen. More likely, a leaky toilet is the result of the working parts inside the toilet failing. When this is the case, slowly but surely, your toilet can waste enough water to fill an Olympic-sized pool.”If you suspect a leak, you or your eight-year-old can run a fun and easy test by pouring a bit of food coloring into the toilet’s tank,” says Greg, a plumber with over 20 years of experience. “If you see coloring in the bowl the next day, you need to replace the flush valve.” A bit of preventative maintenance on your favorite lounge chair can go a long way.
  2.  Don’t Burn Your Pipes or Your Plumbers – Bathroom and kitchen sinks can quickly get clogged with hair, soap residue, and fats. This is a messy problem that can become disastrous if not attended. In the bathroom you can use a wet/dry vacuum to remove small masses, and in the kitchen, flush the drain with a bucket full of boiling water to help oil dissolve. However, please never pour flesh eating products like Drano in your sink. “I can’t tell you how many times I have been chemically burned after opening a pipe to clear a problematic drain,” said Brandon Sheck. These over the counter products run along the bottom of a pipe and burnout a small path along the way, but they don’t actually clean out the problem and often get trapped themselves creating a little corrosive chemical pool that can damage your pipes and the hands that fix them.The simplest way to keep drains running clean is to not put clogging material down there. If you do experience a slowing of your drain, just remember – don’t burn your plumbers! G&C recommends using BIO-Clean. This product is not available in stores and is a blend of bacteria and enzymes. The bacteria are natural, not genetically-engineered. The enzyme concentration is the most powerful on the market and is used by many amazing plumbers such as G&C.
  3.  Stinky Water – “If your water stinks, it’s likely your water heater is to blame,” says Greg Sheck. The internal parts that do the heating in the tank can corrode because they spend their lives in a hot water chemical bath. The by-products of the corrosion mix with your water and cause a horrible smell. If this happens, you need to call a plumber immediately. The chemical breakdown of your water heater’s components is happening too fast, and your water may pose a health risk.
  4.  Washing Machine Check-UP – Another plumbing point that can be become problematic is a set of rubber connection hoses on your washing machine. “These hoses can dry out, burst and the next thing you know, the rinse cycle is happening in your family room,” said Brandon. To avoid this plumbing problem, check the hoses twice year for cracks and blisters. If crawling behind your washer twice a year is going to be a long shot, you might want to call G&C to replace the rubber hoses with steel models and have them install a single-lever shutoff valve that is easy to reach.
shower head

Showerheads and Water Conservation

To round out our showerhead blog earlier this month, Brandon Sheck, Plumbing Wonder and Brilliant Bathroom Remodeler from G&C Plumbing and Heating, is following up on his dad’s impressive knowledge of showerhead history with some input on water conservation and water conserving showerheads on the market today.

WaterSense and the Showerheads

According to the EPA, showering accounts for nearly 17 percent of residential indoor water use for the average family. To help with water conservation, the EPA developed the Watersense label in 2006 as a voluntary program for manufacturers. “The EPA provided specifications for water efficient products and if a manufacturer meets those specifications, the product is eligible for third-party testing, and then rewarded with the right to put the WaterSense label on that product,” said the Brandon.

Standard showerheads use 2.5 gallons of water per minute (gpm). Watersaving showerheads that earn the WaterSense label must use no more than 2.0 gpm. “The WaterSense label is also supposed to ensure that the products provide a “satisfactory shower” that is equal to or better than conventional showerheads,” said Brandon.

A “satisfactory shower” is determined by a showerhead’s water coverage and spray intensity. To compensate for using less water, which naturally results in less intensity, “showerhead designers found it beneficial to aerate their sprays to compensate for the smaller holes in the showerhead,” said Brandon. This resulted in some showers feeling more like a mist then a spray which can feel “less wet.” “Although, some people actually enjoy the misty feeling, so it’s become a bit of a personal choice when selecting a water conserving showerhead,” said Brandon. The following are a few he suggests to clients when they are remodeling their bathroom and want to incorporate a Watersense Certified showerhead:

Nebia
“The device uses a water dispersion system adapted from the agricultural industry to release a thick mist,” said Brandon who stresses that this showerhead may not be for everyone because even the website describes the Nebia as “akin to stepping into a cloud.” But, if you are looking for maximum water conservation, the Nebia uses just .75gpm on its normal setting and only slightly more on its high-pressure setting.

High Sierra
This is a more traditional water conservation showerhead found in many of the newer bathrooms today. The Sierra has a pivoting head which allows people to focus the water where they’d like. “With only a 1.5gpm, this low flow showerhead feels a lot like a traditional showerhead, but with some serious water conservation,” said Brandon.

Speakman Retraction
Another traditional design, this retraction showerhead pulsates to simulate the feeling of high pressure. “It does a good job recreating the traditional showerhead feeling,” said Brandon. The design has a single function spray setting that concentrates water pressure with a turbine-powered engine. It is also WaterSense Certified at 1.5gpm.

Delta Showerheads with H2O Kinetic Technology
“These showerheads make a wave pattern which simulates the feeling of being splashed to create more pressure,” said Brandon. Inside the showerhead, water is channeled through a series of chambers that generates velocity and sculpts the water into a wave pattern. “The good news is, there are no internal moving parts inside the head that will break or degrade over time,” said Brandon.

Personal Choice

The showerheads above each provide a unique shower experience that some people might enjoy, and others may not. As for Brandon, he’s a fan of that traditional shower feeling that delivers maximum spray intensity and a satisfying wet feeling. If you want to learn more about the various showerhead options out there, give the guys at G&C a call and they’ll gladly give you their two cents on any questions you have. And, if you are thinking about remodeling your bathroom, G&C can take care of the whole thing for you!

under-the-sink

S -Traps, P-Traps, J-Traps – Oh MY!

“Little Lady, the problem is you have an outdated S-trap. That’s illegal is some states, ya know, so I’m going to have to rip that out and install a P-Trap. It’s probably going to cost you.”

Don’t be fooled by the fancy alphabetical references, sink traps are everywhere, keeping sewer gasses from coming up through your drain. It’s true that some traps work better than others because of their shape, but most are a simple fix for a licensed plumber.

In our final blog about sink traps (because who knew there was so much to say about them) Brandon and Greg Sheck from G&C Plumbing and Heating want you to be in the know when interviewing a plumber for a job, however small. So, here is the rest of everything you need to know about sink traps…

The S-Trap

Invented by Alexander Cummings in 1775, the S-Trap was crucial in the success of indoor domestic plumbing. This simple S-shaped piece of plumbing solved the problem of sewer gasses traveling back up drains and into homes by providing an internal trap. Problem was, the S-shape tended to get clogged, required an overflow, and could easily siphon dry even when well-vented. So, introducing the…

U-Trap, Turned P-Trap, Turned J-Trap

Originally coined the U-Trap by Thomas Crapper in 1880, (No, we are not making that name up) Mr. Crapper (Yes, we will use that as often as we can) found the U-shape of the drain trap to be more efficient in maintaining a water seal to prevent the escape of sewage gasses into a building. Crapper’s new U-bend also didn’t clog, so, unlike the S-bend, it did not need an overflow. The most common of these traps is referred to as a P-trap or a J-Trap because of the later addition of a 90-degree fitting on the outlet side of the U-bend that created a P or J shape – depending on which way you’re looking at it. These are the shapes of a trap most often installed under a sink. Thanks Mr. Crapper!

Sheck Tip For Turning an S-Trap into a P-Trap

“In older homes with original plumbing (AKA New England Homes) it’s not unlikely to run into an S-Trap. We can easily convert it into a P-trap by adding a four or five-inch horizontal length of pipe on the outflow side pipe and connecting a vent. Venting is the trickiest part of this conversion, but we’ve got your back.” – Grand Master Plumber Greg Sheck who means “tricky” for the average Joe, which he is not.

As Shakespeare’s Plumber liked to say…

A drain trap by any other name, is still a drain trap.

S-Trap, U-Trap, J-Trap, or P, it’s keeping the sewage gasses out of your home or business, but don’t let someone fool you into thinking one letter is any more difficult to fix or install than the other!

 

replacement

Do You Need a Piping Replacement?

Yes, it’s a real thing. See, unless you just built your home or it’s only a few years old, there’s a chance that your plumbing is outdated. Over time, pipes suffer from the elements, resulting in corrosion, rust, and sometimes Hollywood blockbuster type disrepair and despair.

Gulp

Not to fear, Greg and Brandon of G&C Plumbing and Heating are here and have devised a simple check list to help you catch a pipe problem before raw sewage is flowing under your house or into your basement. Thanks guys!

Water Discoloration

Unless you just got a call from your Town Hall that someone is flushing the water line, this is not a good sign. “Brown or dark water is the result of corrosion in your pipes, leaving rust as the water runs through,” said Greg Sheck, Grand Master Plumber who really doesn’t want you drinking brown water. “What’s worse, if left untreated, mineral deposits can clog pipes, which builds pressure, and if pipes are under continual pressure, the pipes can eventually burst.” Don’t let that happen, ok?

Pipe Material and Condition

Homes out here in New England are typically made with multiple different plumbing system materials. Most modern systems use brass, copper, or PVC (polyvinyl chloride) pipes. “Older buildings used cast iron, lead, and galvanized steel and some of those are not good,” said Greg. “Lead is highly toxic and, if consumed, can ultimately put a person in the hospital. There are tests to reveal how much lead is in each pipe, but I suggest getting rid of them as soon as possible no matter what the level is.”

Sheck Tip: Each piping material has a different life span: Brass, cast iron, and galvanized steel can have a life span of 80 to 100 years, copper lasts about 80 years, and PVC piping only survives for around 40 years.

If your house is over 60 years old, there’s a chance you might have some exposed pipes that you can check out the condition of. “If you can see the piping running through your basement, check that for discoloration, flaking, dimpling, moisture, bumps, and anything else that looks off. This can give you an idea of what the rest of your piping looks like and if you need to replace it,” said Greg.

Low Water Pressure

It can be hard to tell why you might experience low water pressure. Some it’s from a simple clog, but the issue can quickly escalate to leaks. Leaky pipes can damage your foundation and framing, causing wood rot, ugly ceiling stains and mold (Check out our ugly ceiling stains blog for more info on that nightmare)

Tell Us Your Results

Based on the check list above, is it time to replace and upgrade your piping or are you good for a few more years? If you’re still not sure, give the guys at G&C Plumbing and Heating a call – they’ll give you an honest and straightforward answer that is soooooo not Hollywood block buster material, but super helpful all the same.

ceiling-brown

What the Heck is That Ugly Spot on My Ceiling?

When you see it, your heart skips a beat. That yellowish-brown stain on your ceiling – It’s not a good sign, but what exactly does it mean and why is it there? Greg and Brandon from G&C Plumbing and Heating have a few explanations to help keep you out of the emergency room.

The Good News Is, It’s Not Always a Plumbing Problem

“Well, that might not actually be good news either, because it typically means you probably need some repair work done on your roof,” said Greg Sheck, Grand Master Plumber and guy who has inspected about a gazillion ugly ceiling stains over the course of his career.

When stains appear at the ceilings along outside walls at the corners, it’s typically ice dam related. If the insulation in the attic is insufficient and there are attic air leaks, it’s very likely that ice dams caused the leaking. “In these cases, you’re going to have to call a roofer, not a plumber, sorry,” said Greg.

Stains Around the Bathroom Fan

“This is a very common ceiling stain spot and it’s caused by condensation,” said Greg. When a bathroom exhaust fan is connected to an un-insulated or under-insulated duct and doesn’t make an airtight connection to the roof cap, the moisture doesn’t exhaust properly  and condenses like crazy. “The moisture then condenses inside the duct and eventually drains down to the bottom and leaks on the ceiling next to the fan.” Gross ceiling stains ensues.

“The easy fix is to make sure the duct for the bathroom exhaust fan is properly installed and insulated and we can help with that,” said Greg.

Stains Below Bathroom Fixtures

“These make up the majority of ceiling stains that we encounter,” said Greg.  “As soon as you notice a leak, inspect it because consistent leaking will quickly destroy your ceiling and left untreated, you’ll end up with a hole in your ceiling which is even worse than a stain.”

  • Toilets are a big source for the ugly yellow stain which is why Greg and Brandon are always encouraging you to test your John for leaks .
  • Water supply lines that attach to the toilet or to the sink trap are also a big culprit for ceiling stains. The leak may come from water seeping out at the point where the water supply lines join, or maybe the connector joints need tightening. “Feel along the water supply line for dampness to find your problem. If it’s simply a matter of a loose connection, you can try tightening it, but you may have to replace the whole fitting if that doesn’t work,” said Greg who really should just say “call me,” at this point.
  • Drain pipe leaks are those that appear and disappear across your ceiling. If the drainpipe is the culprit, you’ll have to replace the fittings. “Most modern drainpipes are either made with black ABS or white PVC. You’ll need to make sure that you get the right tools needed to replace the fittings, including the specific type of glue and primer needed to reattach PVC or ABS,” said Greg but if you don’t want to end up smashing your bathroom with a hammer out of frustration, just give him a call instead for Pete’s sake.
  • A bad caulk job. Sometimes the problem is not that bad, maybe your kid forgot to bring the shower curtain liner in the tub with him and the caulk around your tub or tile just needs repairing. Phew!

“Check the ceramic tile walls surrounding your tub, shower, and floor. Cracks can develop in the grout between the tiles, allowing moisture to seep through. To stop the leak and prevent further damage you’ll need to seal all the places where water can penetrate,” said Greg. (Hey, we actually did a blog on this already – score!)

So, Breath

Yes, the yellow stain on your ceiling is bad news and yes, you need to fix it – just setting a bucket under the growing stain to wait for the dripping to start is not going to help lower your blood pressure or make the problem go away. If you just can’t bring yourself to look at it, give the guys a call and they can have you fixed up in no time.

fish-scales

Bathroom Design Trends of 2017

Brandon Sheck of G&C Plumbing and Heating loves to keep up on bathroom design trends. He in no way considers himself to be an interior designer or anything close, but he is a guy who has developed a mean sense of style over the years of remolding bathrooms with his Dad, Greg. So, just in time for summer, we forced Brandon to once again offer his take on current design trends that the guys would love to help you implement in a bathroom renovation project.

All About the Tile

“It’s really all about what makes you comfortable and happy, but I think some of the coolest bathrooms have tile that is kinda crazy looking when you first see it,” said Brandon to underscore the point that he’s not an interior designer. What he means by “crazy looking” is stylish, and here are some of the stylish tiles Brandon has found to be successful in creating a whole new look in a renovated bathroom:

Patternedpattern
“There are great bathrooms where the tile floors blend into the background,” said Brandon. “But, in some of the trendier designs lately, we’ve seen a throwback to patterned tile. At first my Dad and I were skeptical, but the right pattern does create an artistic look that totally works in the right room.”

Hexagonhoneycomb
“I’ve heard it referred to as honeycomb,” said Brandon. “It’s a big trend and looks wicked cool with a gray and navy blue color scheme.”

 

 

Long and Narrow Subwaysubway
This is perfect for someone who wants to be trendy, but doesn’t want to commit to something as bold as a pattern. “The long and narrow subway tiles just take the coolness of the subway look a bit further. It makes a bathroom look super sharp,” said Brandon.

 

fish-scaleFish Scale
“The first time my Dad and I saw this, we were sure our client would change her mind as soon as we put it up, but it really looks awesome. We were surprised,” said Brandon. “It doesn’t actually look like fish skin, it has a classic Hollywood look to it.”

Nailing the Accent

After figuring out tile, paint colors and a layout, Brandon says it’s the accents (or where your eye is immediately drawn to) in a bathroom that is all the rage in design for 2017. Here are some of the cool things he and Greg are seeing and including in their remodeling projects:

Free-Standing Tubs
“These are where it’s at,” said Brandon. “Doesn’t matter if it’s a vintage claw-foot or a modern soaking tub, people love the freestanding tub look and they look really great in a larger space.”

Cabinets A la Minimalist
“With bold tile patterns and big tubs in the middle of a bathroom, it’s best to keep things in balance with minimalist cabinet shapes and colors when you want to be trendy,” said Brandon. Clean cabinets with simple knobs and handles keeps the space from feeling crowded.

Free-Standing Vanities
A less expensive option to that ‘free-standing’ tub look is the free-standing vanity. It’s a fun way to incorporate a personal design trend into your bathroom. “People are finding really cool vintage vanities at antique shops and we can build entire bathrooms around them,” said Brandon.

Unusual Light Fixtures
We don’t often think of putting a unique light in the bathroom, but it works in 2017. “When you walk into a space with a bunch of neutral colors and then there’s this unusual light fixture, your eye just goes there and it’s cool. It’s also easy to switch out when you get bored or want to change things up,” said Brandon.

Need More Ideas?

Brandon and Greg are more than happy to come out for a visit and go over ideas you have about your bathroom remodel. They are humble guys and will try to suggest they don’t know much when it comes to style and interior design, but don’t let them fool you. These guys know plenty and have seen and worked on enough projects over the years to know what works and what doesn’t. They will give you honest and sound advice about your creative ideas – That’s how they roll.

Spring-Cleaning

Plumbing “Spring Cleaning”

The guys at G&C Plumbing and Heating know that everyone gets excited to spruce up their home in the spring. Windows get cleaned, gutters, and even the garage tends to get a little lift when the sun finally peeks out. But, did you know that your home’s pipe and draining system can also get extra sparkly with a little spring love?

Spring Plumbing Tips

OK, it might not be “sparkly” in the sense that you will stand back and smile with a satisfying sigh at how your piping and drainage system enhances the ascetics of a spring-time BBQ. But, giving your home plumbing a little spring love will protect you against potential plumbing problems this season – And that prevention WILL add to your spring BBQ enjoyment. We Promise!

So, Brandon and Greg suggest you…

  1. Check all indoor faucets for drips or leaks.
  2. Check toilets for leaks by tossing in some food coloring in the tank. (Read our blog for a full leaky John description)
  3. Exercise water supply valves under sinks and toilets to prevent them from sticking.
  4. Check the temperature setting on the water heater. It should not be higher than 120°F to prevent scalding and reduce energy use.
  5. Pour a gallon of water into infrequently used drains to fill the trap and prevent odors.
  6. Snake (or call the guys to do it) slow floor drains to ensure they will carry away water quickly in the event of flooding.
  7. Check exposed pipes under sinks and in the basement for signs of leaks.
  8. If your home has a sump pump, pour a few buckets of water into the sump pit. The pump should quickly turn on, discharge the water then shut off. (If it doesn’t, call the guys)
  9. Check outdoor faucets and hose bibs to make sure water flows freely. If you notice an outdoor faucet dripping or if water leaks inside your home when you turn the hose on, you may have had a frozen pipe that cracked and needs to be replaced ASAP!

All Clear

Now that you’ve taken care of the behind the scenes plumbing spring cleaning, go forth and enjoy all of that satisfying tidying and planting that will make this spring and summer one to remember! However, if you find you need some help with your plumbing after completing this checklist, please don’t hesitate to contact Greg and Brandon at G&C Plumbing and Heating.

gandcplumbing-toilet

Replacing John

Last month, the guys gave you some tips on how to tell if it was time to get a new toilet. Our bet is that many of you may have kicked the old throne when you read through the results. Sorry about your toe. The good news is, replacing a toilet is not all that hard, and the guys at G&C Plumbing and Heating even offer options on how you can accomplish installation.

Here are their secrets:

“It’s best to have a buddy handy when you are ready to replace a toilet,” said Grand Master Plumber, Greg Sheck who works with his son Brandon during such a task. “Lifting a toilet is cumbersome and it’s easier to obtain a level set on the floor when there are two of you.” Greg also recommends having the following on hand, in addition to the new toilet:

Wax Ring, Adjustable Wrench, Channel Locking Pliers, Screwdriver, Towels, Sponge, Bucket, Penetrating Oil, Putty Knife, and Hold-Down Bolts.

So, once you’ve grabbed a buddy and picked out your new John…

Here is option one on how to replace an old toilet:

  1. Turn off the water to the toilet.
  2. Remove the tank lid.
  3. Remove the refill tube from the overflow pipe and drain water from the tank.
  4. Use a rag to pick up any remaining water.
  5. Disconnect the water supply line.
  6. Disconnect the flapper chain.
  7. Unscrew bolts attached to the tank.
  8. Remove tank from the bowl and place on a towel.
  9. Remove the caps sitting on the bolts.
  10. Unscrew nuts with an adjustable wrench.
  11. Rock the bowl a bit to loosen the grip on the floor and place on a towel.
  12. Remove wax ring from the toilet and the floor.
  13. Clean the floor around the drain hole.
  14. If the bolts look rusty, replace them.
  15. Place a new wax ring on the new toilet and carefully position on top of the drain hole. You only get one shot to place it.
  16. Replace wax ring when you miss.
  17. Replace it again.
  18. Take a break and thank your buddy for being a true friend.
  19. Place the new toilet over the hole and gently rock the bowl until it sits level on the floor.
  20. Screw nuts back on with adjustable wrench.
  21. Place caps on bolts.
  22. Place tank on the bowl.
  23. Screw bolts to attach the tank.
  24. Connect the flapper chain.
  25. Connect the water supply line.
  26. Attach the refill tube to the overflow pipe.
  27. Turn the water back on.
  28. Test the new toilet for any leaks.
  29. Find a way to dispose of your old toilet.
  30. Figure out how to pay your buddy back.

Not bad, right? Just 30 simple steps…

Here is option two:

  1. Call Greg and Brandon
2016ssa_Color528px_0

Super Service Award 2016

Every year, Angie’s List gives the Super Service Award to the top A-rated companies in their category, within their market. Angie’s List may give the award, but customers determine the winners based on reviews. This year, we the people decided that G&C Plumbing and Heating was deserving of their second consecutive Super Service Award.

Congrats guys! We know you work really hard to provide superior service to your customers. Way to go, you really deserve this! What do you have to say?

“We’re pretty proud,” said Grand Master Plumber Greg Sheck as he installed a new bathtub for a client. That was all we could get out of him.

Greg is humble. Greg makes writing exciting articles about awesome service hard.

Here is what it takes to be awarded the Super Service Award

  • The award honors excellence among service and health providers who maintain a superior service record. Each year, fewer than 5% of thousands of businesses earn this award.
  • To be eligible for the Super Service Award, businesses must be in good standing with Angie’s List and maintain an “A” rating in each of the following areas:
    • Overall Grade, which averages all reviews received
    • Recent Grade, which averages reviews from the last three years
    • Review Period Grade, which averages reviews received since the previous November 1st to October 31st

Basically, winning the Super Service Award is a great badge of honor that companies can display to show clients they are honest, respectful and really, really good at their job. Look for Super Service award stickers and graphics when you are hiring people to do work in and around your home. The seal lets you know these professionals are safe and reliable, care deeply about what you think, and are the best in the business.

“We’re proud of our award because we set high standards for our business when it comes to customer service and satisfaction. Angie’s List Super Service Award confirms that we’re making our customers happy and that’s our goal,” said Brandon Sheck who is not much better than his father is when it comes to soaking up a little praise.

Well, congratulations guys! We can make a big stink about your awesomeness even if you’re too busy or modest to join in the fun. To help us celebrate, please drop a note on the G&C Facebook page and share your stories about how Greg and Brandon have helped you.

Here is an example:

I had this really strange space to add a bathroom on the second floor of my old farm house. It was basically a closet. Greg and Brandon turned it into the most amazing space. The design they came up with and the outcome surpassed my wildest dreams. Thanks guys! – Sarah Solomon Uxbridge, MA.