Tag Archives: G&C plumbing

tankless-maint

Importance of Annual Maintenance on Your Instantaneous Water Heater

Tankless water heaters are the bomb! They are quiet and super-efficient, but what many people don’t realize is that tankless water heaters need maintenance as well. And much of the maintenance completed for tank water heaters is similar to the maintenance performed on tanks. Summer is the perfect time to run some annual maintenance on your system.

We’ll let Greg and Brandon from G&C Plumbing and Heating tell you more.

“Scaling can have a major effect on a water heater because the mineral buildup clangs around in the tank and causes problems with pressure, temperature, and potential corrosion,” said Greg Sheck, Grand Master from G&C. “Tank water heaters need flushing every now and then to offset this effect.”

  • Water has a high content of minerals in it – Calcium and magnesium being the most common. When mineral deposits are left behind in appliances or pipes, it’s called “scaling.”
  • Scaling can affect the heat exchanger of your tankless water heater. “That’s what heats up the water in the first place” said Greg. “You need it to be clean, so the water heats efficiently.”
  • Scaling makes your burners work harder and can overwork an on-demand system to the point that it breaks down – noooooooo!

The guys at G&C use a noncorrosive solution to clean the heat exchanger and recommend you have them come out to service the system annually. Otherwise, you can see what happens here when you DON’T keep the filter clean.

Even with annual maintenance, most tankless systems typically last for about 20 years. If your system starts to fail much sooner than this, it may be due to a lack of maintenance and whether you start to do it yourself or call Greg and Brandon, here are some things to know and assist with maintenance tasks:

  • What type of water heater do you have?
  • Is your water heater natural gas, electric or propane?
  • Is it a basic tank or a tankless design?
  • What is the serial number?
  • How do you turn off the water?
  • How do you shut off the fuel or power supply?
  • Is the water heater area clear?

The more you know is better for the guys – that’s what they tell us, anyway! If you need help or have questions about your instantaneous water heater (any water heater, actually) please give Greg and Brandon a call and they’ll be happy to help keep your system in good working order.

Casey

Introducing Mr. Casey Perry

Last time we introduced you to G&C Plumbing and Heating’s new team member, and next Star Lord, Chris Goguen. This time we have another awesome team member to tell you about – Casey Perry! But, listen, we need to admit ahead of time we totally let Casey down in finding that one awesome superhero/actor/singer/social light to make “punny” famous references to, like we did for Chris. Nothing worked and let me tell you we tried. Here is the list so you know we put some serious effort in: Perry Mason, Steve Perry, Katy Perry, Perry Como, Tyler Perry, and Bryan Ferry.

Sorry Casey.

What were we going to do, tell you Casey Perry is a master plumber and gas fitter master process pipe fitter just like Perry Mason was a master public defender and only lost one case on black and white reruns?

Or that Casey Perry was drawn to working at G&C Plumbing and Heating because of their core values and pride in customer service just like Katy Perry was drawn to becoming a judge on American Idol as a way to revive her popularity?

We spent days trying.

This was one of our best: The name of Tyler Perry’s next hit movie could be “Casey Perry” makes repairs on frozen plumbing pipes under a mobile home in negative temperatures and doesn’t loose his mine. See, we used Casey Perry there instead of the Tyler Perry because plumbing repairs under mobile homes in the freezing cold are one of the craziest jobs Casey Perry has ever done and Tyler Perry make movies with sarcastic and often long titles.

Forget it.

(Casey Perry does bring professional and friendly service to G&C just like Steve Perry brought real talent to Journey – that’s just the honest to goodness truth).

So, we are going skip the hoopla and straight-up introduce you to this great guy who’s working with Greg, Brandon, Christine, and Chris at G&C. Here are some interesting facts:

“I have 20 years of plumbing and heating experience and a willingness to learn from and teach my co-workers,” said Perry (not Steve, Katy, or Tyler).

  • Casey tells us that if he were stranded on a deserted island and could bring one item with him, it would be his torch – and that is pretty darn smart (although Christine would bring a boat).
  • When friends or family try to trick Casey into coming over to fix their plumbing he tells them to “get the food cooking!”
  • Finally, and this is a good one, Casey’s favorite plumbing joke is “your brown is our green.”

Welcome Casey!

The guys are super happy to have you onboard and we know customers will enjoy your professionalism!

 

bask in snow

Heater’s Still Standing

We’ve spent the better part of this spring talking about your heating system miraculously making it through the wicked winter of 2017. Some of you realize this past winter was certainly your heater’s last stand, making now the best time to hook yourself up with a new unit. But, what about the rest of you with heating systems that still have a few good winters left in em? What about the heaters that are still standing strong? Is there anything you can do to make a decent system more efficient? The guys at G&C Plumbing and Heating have just the news for you!

Boiler Add-Ons

If you heat your home using a hot water boiler, there is an easy way to improve the efficiency of your system and save money without having to replace the boiler itself. All you need is a boiler outdoor reset control.

A what?

A boiler outdoor reset control can be installed on an existing boiler to automatically adjust the temperature of the water heated by the boiler based on the outdoor temperature. “With boiler water temperatures adjustable, you can improve the comfort of your home, the lifespan of your heating equipment, reduce standby energy loss, and lower your heating bills by an average of 10 percent,” said Grand Master Plumber Greg Sheck from G&C. All you have to do is call the guys at G&C to install it.

Boilers are traditionally designed to heat water to peak temperatures, anywhere from 160-200 ºF. This temperature range typically keeps your home comfortable even the coldest days of the year in New England. “In the spring and fall, and during some of the wacky winter days when we get in the 50’s, you don’t need peak temperatures from your boiler even though you still need heat to keep your house comfortable,” said Sheck. “Without a boiler outdoor reset control, your boiler doesn’t adjust according to the mild or wild temperatures, it heats water to peak whether you need it or not.” At peak temps, your using energy you don’t need, which is like throwing money out the window.

More Mass Save Benefits

To help more people realize the benefits of outdoor reset controls, the Sponsors of Mass Save® are offering rebates of up to $225 on controls for natural gas boilers and up to $100 on controls for oil and propane boilers. That’s free money from Mass Save that you just can’t pass up, especially if you know your boiler is good for a few more winters! For more information about Mass Save rebates, click here or call the guys at G&C and they will happily walk you through it.

5.13.18c

Heater’s Last Stand

Raise your hand if when you turned off the heat last month you were amazed your system lasted through winter because you’re pretty sure it’d been circling the drain since Thanksgiving.

Hands down.

Greg and Brandon Sheck from G&C Plumbing and Heating know you don’t want to talk about heat after the winter we just survived, but now is actually the best time of the year to make some critical decisions about your heating system. “Because you don’t need it right now,” said Grand Master Plumber Greg Sheck. So, whether you’re certain of your system’s impending death or just curious, Greg and Brandon want you to do them a favor…

Go over to your heating system, right now, and run a quick test to make sure it’s in proper working order. “Don’t worry, running a test on your heater isn’t technically the same as turning it on,” said Greg for those still suffering from the psychological effects of March.

  • Move the thermostat switch to the “heat/on” position and turn it up at least 10 degrees higher than the actual room temperature.
  • Listen carefully. Within a few minutes, you should hear your heating equipment jump into action.
  • If the equipment doesn’t start up, press the reset button on your burner’s relay. Press it just once.
  • If your system still doesn’t start, consider these points:
    • Are the emergency switches on? (There may be two: one at the stairs and one at the unit)
    • Did the fuse or circuit breaker for your equipment trip?

If the system kicks on, good! But, Greg wants you to consider a few things while it’s humming:

  • How many times in the past three years have you had the system serviced? Check out your service history to review the dollars spent. “If the numbers are creeping up there, you might want to invest in a new high-efficiency system instead of return-repair visits,” said Greg.
  • Are there any abnormal smells or funky noises? A bump or two from the basement is to be expected, but “if you hear excessive humming, clunking, banging, or smell strange odors, that’s not good and even if you don’t replace the system, it certainly needs a check-up.”
  • Is the air dry or dusty? Noticeable amounts of dust or drastic changes in air humidity can be symptoms of a declining heating system.

“We don’t want folks to sit back, enjoy their spring and summer and then find themselves in October with a faulty system,” said Brandon Sheck. “That is actually the worst time to make critical decisions about your heating system because that’s when you need it.”

G&C is pleased to offer financing options for pro-active customers this spring. “We have a 12-month financing option with 0 percent interest if you pay it off in said months, or longer terms like 60 to 84-month options for about six to nine percent interest,” said Brandon who is glad this gives customers peace of mind about coming up with money upfront for something they don’t even want to talk about when the weather is nice.

If you’re suspicious that your heater may have made its last stand over the winter, call the guys at G&C Pluming and Heating to get some honest advice and suggestions about what you should do right now.  In addition to financing options, Greg can tell you about some helpful MASS Save rebates that will also help.

We’ll tell you all the details next time!

g&c-awards

Plumbers Without Cracks

To follow-up on G&C Plumbing and Heating’s THIRD Angie’s Super Service Award, we figured we’d fill you in on how this A + customer service providing and major award-winning team does business!

Father and Son

It’s incredibly refreshing to know that when Greg and Brandon Sheck come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son team – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.

“My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats down for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.

“One thing we hear often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg who is super happy is wife Christine is great with customers on the phone.

Over the years, the father and son team has added crew members to their A+ business. Even though the “new” guys may not be related, Greg and Brandon treat them like family and expect them to treat customers in the same fashion G&C has always run the family business.

  • They believe in treating people how they would like to be treated.
  • They get a lot of work from word of mouth and strive to keep those words positive.
  • They are polite and personable with customers and even their pets.
  • They feel it’s a lot easier to be nice to people than to be mean to them.

Greg’s Story

Greg worked for the same plumbing company for 14 years and was fairly happy until his boss changed his business model in an attempt to make a quick buck and “things went downhill real fast,” said Greg.

In 2005, G&C Plumbing and Heating was born.

As a Master Plumber of his own company, Greg worked for well-known builders and general contractors in the Franklin, MA area until the housing crash of 2009, when “five general contractors filed for bankruptcy all at the same time -that was tough,” said Greg.

Always an optimist, Greg used the crash as an opportunity to change the G&C business model and started working exclusively for homeowners doing residential service and repair work. “Turns out it was the right move, business has never better.”

Brandon’s Story

Brandon participated in wrestling year-round and it taught him a little something about having a strong work ethic. He took his energy to Westfield State where he was regularly on the Dean’s List and eventually graduated with a 3.3 GPA in Business and Marketing.

“During summers and school vacations, I would do plumbing with my dad to earn spending money for the next semester,” said Brandon. But, after a few years of working with his dad, he started to realize he was incredibly talented at the plumbing practice. He enjoyed figuring out the best way to solve plumbing problems and became serious about learning the trade and family business.

Although their personal and professional approach to business has blessed the guys at G&C with a dedicated client base, Brandon has applied his business and marketing education to help bring G&C Plumbing and Heating’s marketing strategies into the now. His efforts have made finding G&C Plumbing and Heating much easier by focusing on their website, business partnerships, and social media – He was the guy who came up with the idea of writing this absolutely amazing, potentially award winning, blog!

And that’s the story

A father and son team working hard to serve their community. They know your name, and you recognize the G&C Truck as it travels back and forth across southern Mass. It’s a great story when you think of it: A successful local business that helps friends and neighbors.

award

Let’s Hear It for The Boys…

You sang. We know it.

New England’s premiere father and son plumbing and heating team, Greg and Brandon Sheck, who pride themselves in being professionals that return your call, show up on time, and keep their glutes completely covered have won The Angie’s Super Service Award for the third year in a row!

“We would like to thank our customers for supporting us,” said Greg. “This is such an honor and makes all of our hard work worth it.”

In case you’ve just emerged from under a rock, Angie’s List is a consumer-driven organization that collects customer satisfaction ratings on local service companies in more than 720 categories. They provide an exclusive list of these companies to members based on feedback from local consumers.

G&C Plumbing and Heating, along with all the other 2017 Super Service Award winners, had to meet strict eligibility requirements, which included maintaining an “A” rating in overall grade. The SSA winners had to be in good standing with Angie’s List, pass a background check, submit a current trade license verification, and abide by Angie’s List operational guidelines.

Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality. Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted.

“This award not only honors providers who have excelled in the past year, but also makes it easier for consumers to identify high quality service providers,” said Angie’s List Founder Angie Hicks in a statement. “The Super Service Award logo has come to be a symbol that consumers look for as a sign of quality, and a tradition for many top-rated service pros.”

We knew the guys at G&C did their homework!

The 2017 SSA covers performance from November 1, 2016 to October 31, 2017. Service professionals who have earned and accepted the award will have distinctive badges displayed on their company profiles identifying them as 2017 SSA winners. Companies must earn this award each year based on the prior year’s performance and will have the 2017 SSA badges on display until January 1, 2019.

Give a honk to the guys and their new badge the next time you see them drive by in their famous G&C truck!

Congratulations guys!!

 

bobsled

G&C Knows Heating

In New England, we have a variety of heating systems; furnaces, boilers, and pumps to name a few. When sitting in our living room, enjoying the Olympics, we’re not too concerned about how the heat gets to us, just that it does and that it follows us everywhere in the house.

As the temps outside fluctuate wildly (as they are now), it can be tough on a central heating system and sometimes cause it to go belly-up. Should that happen, the guys at G&C Plumbing and Heating think it’s good to be in the know just in case you have to shop around for a replacement system.

Furnaces

Furnaces are how the majority of North American households’ heat. “This type of heating system is called a ducted warm-air or forced warm-air distribution system,” said Grand Master Plumber and Heating Expert Greg Sheck.

Basically, a furnace works by mixing fuel with air to create a fire. The flames heat an exchanger which produces hot air. The air is pushed by a furnace fan and forced through ductwork downstream of the heat exchanger. “These types of systems used to be big energy guzzlers, but as the demand for conservation has increased, the standards on furnaces have gone up dramatically,” said Sheck.

Boilers

Instead of carrying heat in warm air like a furnace, boiler systems distribute heat in hot water which then gives up heat as it passes through radiators or other devices in rooms throughout the house. The cooler water then returns to the boiler to be reheated.

Long ago they used steam boilers which boiled water and then steam carried heat through the house, condensing to water in the radiators as it cools. This technology, although effective, was very inefficient. Today, boilers are considered top of the line in energy conservation, especially in on-demand systems and radiant heat components.

Heat Pumps

“Heat pumps are basically two-way air conditioners and are very popular,” said Sheck. Heat Pump are often considered the wave of the future for energy conservation. There are a few common types of heat pumps:

  • Air-source heat pumps use the outside air as the heat source in winter and heat sink in summer.
  • Ground-source, or geothermal, heat pumps get their heat from the constant temperature underground.
  • Ductless heat pumps distribute energy through refrigerant lines instead of water or air.

Now You Know

Those are a few of the common central heating systems you run into in today’s heating system market. If you are one of the unlucky few who find themselves heatless as the outdoor temps go up and down like a yo-yo this month, call Greg and Brandon today, they can go over more specifics about which system would be best for your home. G&C knows heating!

master-bath

Recent Project: Master Bathroom Remodel

At G & C Plumbing and Heating we enjoy working on bathroom and kitchen remodels. Take a look at a few before and after photos from our most recent bathroom remodel project.

Looking to update your bathroom? Give us a call; we would love to help!

 

gandc

Exciting Developments on the Horizon for G&C Plumbing and Heating

In the coming months, Greg and Brandon of G&C Plumbing and Heating will be introducing a ton of cool stuff for their customers! There will be set pricing and membership opportunities, so you’re never caught in a lurch if a plumbing disaster strikes. And, they will be upping their game when it comes to bathroom remodeling, too. Keep your eye out, and check in at this website from time to time to see what new and cool stuff is happening with our Plumbers without Cracks.

Of course, they will always remain the faithful and courteous plumbers you can count on and trust. Greg and Brandon pride themselves in always answering the call when you are in need. And now, Christine, Greg’s one and only (and the “C” in G&C), will be the one to answer your call and set up your appointment with they guys. No waiting around for a call back!

Because they always strive to empower customers with as much plumbing knowledge as possible, here are some tried and true tips the guys often recommend to help avoid potential disasters. We like to call them…

Expert Tips from the Trenches.

  1. Dear John – Although it is rare to have your porcelain throne spontaneously explode, it can happen. More likely, a leaky toilet is the result of the working parts inside the toilet failing. When this is the case, slowly but surely, your toilet can waste enough water to fill an Olympic-sized pool.”If you suspect a leak, you or your eight-year-old can run a fun and easy test by pouring a bit of food coloring into the toilet’s tank,” says Greg, a plumber with over 20 years of experience. “If you see coloring in the bowl the next day, you need to replace the flush valve.” A bit of preventative maintenance on your favorite lounge chair can go a long way.
  2.  Don’t Burn Your Pipes or Your Plumbers – Bathroom and kitchen sinks can quickly get clogged with hair, soap residue, and fats. This is a messy problem that can become disastrous if not attended. In the bathroom you can use a wet/dry vacuum to remove small masses, and in the kitchen, flush the drain with a bucket full of boiling water to help oil dissolve. However, please never pour flesh eating products like Drano in your sink. “I can’t tell you how many times I have been chemically burned after opening a pipe to clear a problematic drain,” said Brandon Sheck. These over the counter products run along the bottom of a pipe and burnout a small path along the way, but they don’t actually clean out the problem and often get trapped themselves creating a little corrosive chemical pool that can damage your pipes and the hands that fix them.The simplest way to keep drains running clean is to not put clogging material down there. If you do experience a slowing of your drain, just remember – don’t burn your plumbers! G&C recommends using BIO-Clean. This product is not available in stores and is a blend of bacteria and enzymes. The bacteria are natural, not genetically-engineered. The enzyme concentration is the most powerful on the market and is used by many amazing plumbers such as G&C.
  3.  Stinky Water – “If your water stinks, it’s likely your water heater is to blame,” says Greg Sheck. The internal parts that do the heating in the tank can corrode because they spend their lives in a hot water chemical bath. The by-products of the corrosion mix with your water and cause a horrible smell. If this happens, you need to call a plumber immediately. The chemical breakdown of your water heater’s components is happening too fast, and your water may pose a health risk.
  4.  Washing Machine Check-UP – Another plumbing point that can be become problematic is a set of rubber connection hoses on your washing machine. “These hoses can dry out, burst and the next thing you know, the rinse cycle is happening in your family room,” said Brandon. To avoid this plumbing problem, check the hoses twice year for cracks and blisters. If crawling behind your washer twice a year is going to be a long shot, you might want to call G&C to replace the rubber hoses with steel models and have them install a single-lever shutoff valve that is easy to reach.