Tag Archives: superior service ratings

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G&C Plumbing & Heating Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 G&C Plumbing & Heating has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

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This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Plumbing companies in the Franklin, Massachusetts area were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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 Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

 

And the Major Award Goes To…

And the Major Award Goes To…

That’s right, New England’s premiere father and son plumbing and heating team, Greg and Brandon Sheck, who pride themselves in being professionals that return your call, show up on time, and keep their glutes completely covered…..

WON A MAJOR AWARD!

Angie's List Super Service Award

The Angie’s List Super Service Award

The award honors excellence among service and health providers who maintain superior service ratings and reviews on Angie’s List!

G&C Plumbing and Heating is pretty stoked.

“We would like to thank our customers for supporting us,” said Greg. “This is such an honor and makes all of our hard work worth it.”

To be eligible for the Super Service Award businesses must accomplish the following:

  • Maintain an “A” Rating in each of the following areas:
    • Overall Grade, which averages all reviews received (3.5 GPA)
    • Recent Grade, which averages reviews from the last three years (3.5 GPA)
    • Review Period Grade, which averages reviews received since the previous November 1st to October 31st (GPA varies)
  • Must be in good standing with Angie’s List

Who is this Angie, you might ask.

Well,

Angie’s List is a consumer-driven organization that collects customer satisfaction ratings on local service companies in more than 720 categories. They provide an exclusive list of these companies based on feedback from local consumers who know who to turn to when the gray clouds of disrepair loom. It’s the word-of-mouth network solidified into one handy “who can I call” list. We now have well over 3,000,000 members! – That’s what Angie said.

If the boys at G&C could have Angie over for dinner, they would – that’s the sort of guys they are. In the next installment of Plumbers Without Cracks, let’s find out all we can about this father and son team at G&C Heating and Plumbing – now that they’re AWARD WINNING and all!

Congratulations guys!!